Hostess & Reservations Coordinator (Delaire Graff Restaurant)

SUMMARY:
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POSITION INFO:

Delaire Graff Restaurant is looking for a Hostess & Reservations Coordinator to join the team and serve as the first point of contact for guests while managing reservations. The role focuses on delivering excellent customer service, ensuring smooth front-of-house operations, and creating a welcoming and seamless dining experience for our guests.

Responsibilities:

Hostess:

• Welcome and greet guests warmly upon arrival and escort them to their assigned tables.
• Manage the reservations book and assist with table allocations to ensure smooth service flow.
• Communicate VIP arrivals and special requests to management and service staff.
• Answer incoming calls and assist guests with general enquiries.
• Maintain a clean and organised hostess desk and front-of-house area.
• Assist with Switchboard duties and support restaurant operations when required.
• Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required.

Reservations:

• Handle all reservation enquiries via email, telephone, guests, and site inspections.
• Manage reservation administration including quotes, invoices, and payments.
• Confirm all reservations via telephone and email and ensure accurate booking records.
• Ensure the DinePlan reservations system is updated and managed correctly.
• Coordinate helicopter landings with helicopter companies and the security team when required.
• Finalise menus with guests in consultation with the Head Chef when applicable.
• Maintain professional and detailed communication with all relevant departments and guests.
  

Requirements:

• Grade 12 (Matric).
• Hospitality or tourism qualification advantageous.
• 1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role.
• Experience with reservation systems and third-party booking platforms (e.g. Booking.com, Expedia).
• DinePlan knowledge advantageous.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent customer service and interpersonal skills.
• Strong organisational and communication skills.
• High attention to detail and ability to work under pressure.
• Reliable, adaptable, and able to work as part of a team.
• Own transport and valid driver’s license.
• Availability to work weekends, evenings, and public holidays when required.

Delaire Graff Estate is an equal opportunity employer.