Host Manager

Host Manager – 

An iconic hotel in Camps Bay is looking to employ a Host Manager to run the day-to-day operations.

MINIMUM REQUIREMENTS : 

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• 3 - 5 Years Relevant Experience 
• Previous experience in the same or similar position in a 4/5 star hotel
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential

DUTIES & RESPONSIBILITIES : 

•  Maintain efficient check-in procedures.
•  To ensure effective liaison between reservations and front office staff with other departments.
• To ensure that accounts are balanced daily.
• To ensure effective and accurate check-out facilities.
• To ensure company policy is maintained within Housekeeping department.
• Maintain exclusivity procedures in your Hotel.
• To carry out systematic checks of all Front of House, Guests.
• Areas and Back of House Areas for maintenance requirements.
• repairs, to ensure that these are actioned without delay – 100% facilities.
• To ensure maximum Security in all areas under your control.
• To be familiar with all H&S measures.
• Debtors control – no open accounts.
• Travel Platform Management – manage commission structure.
•  Sign all your front desk and housekeeping purchase orders.
• Conduct monthly asset counts.
• Understand your kitchen and restaurant man-plans.
• Achieve your targeted beverage cost.
• Achieve your target food cost.
• Ensure your service is of a high quality.
• No variations from the agreed standards on food presentation from the Food consultant.
• Clean kitchens and restaurants / bars.
• 10 Day food stock counts to be actioned.
•  Daily beverage counts need to be actioned.
• Sign all your food and beverage purchase orders.
• Conduct monthly asset counts.
• Monitor daily cash up’s to avoid risk.
• Monitor daily variance reports and action shortages.
• Monitor daily void report and sign off all voids.
• Understand the ownership roles and levels of responsibilities of your team.

• Manage your staff through their HR files – know where they live, who is their street committee, their hobbies and passions.
• Custodianship list should be regularly updated and evaluated.
• Please update your Aesthetics and Facilities files monthly for any new additions.
• Sign off your income statement monthly.
• Ensure Asset List is updated and signed off monthly and updated in your Facilities File.
• Regularly check the Key Procedures, Store-keeping.
• Procedures, Standard Office Procedures and Luggage Procedures.
• Work in conjunction with HR to ensure the most effective Appointments.
• Maintain uniform standards of all departments.
• To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effective.
• Implementation of Company Standard Operating Procedures and ensure it is maintained.
• To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
• Conduct regular staff meetings.
• Participate in progressive discipline in conjunction with Human Resources.
• Monthly and weekly rosters and follow-up on time attendance and leave forms.
• Progressive discipline where applicable.
• Considers the impact on the business.
• Demonstrates a sincere positive attitude towards getting things done.
• Understands and addresses group objectives.
• Develops solutions that improve organizational performance.