Hospitality Training Manager

SUMMARY:
Luxury Hospitality Group with offices based in Dar es Salaam and Arusha is looking for a Hospitality Training Manager.
 
As the Training Manager you will develop, implement and oversee training programs to ensure high service standards, operational efficiency and staff development within the group.
 
Key duties will include conducting inductions, creating training materials, improving guest experience metrics and mentoring staff.

POSITION INFO:
Duties:
 
Program Development: Design and deliver training initiatives covering service standards, technical skills, compliance, and safety.
Onboarding & Training: Conduct new hire inductions and ongoing skills workshops for all departments.
Performance Evaluation: Monitor staff performance, evaluate training effectiveness, and identify skill gaps.
Leadership Coaching: Mentor team leaders to support employee career growth and improve service quality.
Operational Standards: Ensure compliance with company procedures, health, safety, and brand standards.
Content Creation: Develop manuals, presentations, and digital, multimedia training aids.
Reporting & Strategy: Measure KPIs like guest satisfaction and staff retention to refine training initiatives.
 
Requirements:
 
A degree in Hospitality Management, Human Resources, or related field
Proven experience in hospitality training, with a strong background in food & beverage, front office and luxury operations.
Exceptional communication, interpersonal, presentation, and leadership abilities.
Knowledge of training software, LMS, and property management systems (PMS).
Standard Operating Procedures (SOPs), grooming, and cross-cultural communication skills