Hospitality Trainer

SUMMARY:
An established safari and travel operator with a portfolio of lodges across Botswana's Okavango Delta is seeking an experienced HOSPITALITY TRAINER to elevate service standards across their operations.

POSITION INFO:
This role suits a seasoned hospitality professional who is equally comfortable designing training programmes as they are getting hands-on in a lodge environment, coaching teams and driving a consistent culture of guest care across multiple properties. Based in Maun with frequent travel to the lodges, it calls for someone who can build relationships at every level of the business and translate training needs into practical, measurable outcomes.

Core Criteria:

• Minimum 10 years' experience in the hospitality industry
• Previous experience in training, learning and development, hospitality management or a similar operational leadership role
• Experience within luxury lodges, hotels or safari operations highly advantageous
• Qualification in Hospitality Management, Training and Development, Education or a related field
• Recognised Trainer/Facilitator certification advantageous
• Proven ability to facilitate training programmes and coach employees at all levels
• Excellent communication, presentation and facilitation skills
• Highly organised with strong planning and administrative skills
• Self-motivated, able to work independently and travel extensively
• Strong attention to detail and a commitment to excellence
• Good command of the English language

• Enhance hospitality standards across all Botswana operations through training, coaching, mentoring and skills development initiatives
• Support lodge teams in delivering guest experiences that consistently reflect the company's brand standards and service ethos
• Identify operational training needs across lodges and departments, and develop practical interventions to improve service delivery, teamwork and guest satisfaction
• Conduct regular lodge visits to monitor service delivery, assess standards and provide hands-on training and support
• Establish training needs, prioritise development requirements and formulate training plans, tracking learning outcomes
• Maintain training records, skills matrices and development plans
• Support management in identifying talent and building succession plans through coaching, mentorship and leadership development initiatives
• Promote a culture of guest care, learning excellence and accountability across departments
• Collaborate with management teams on onboarding, skills development and performance improvement
• Report regularly on training activities, skills development progress and operational opportunities
• Stay current on hospitality industry trends and training methodologies to keep programmes relevant