Hospitality Trainer

Recruiter:

Staff Connection

Job Ref:

JHB004611/Aida

Date posted:

Monday, March 2, 2026

Location:

Johannesburg, South Africa

Salary:

R40k CTC

SUMMARY:
Are you passionate about elevating service standards and shaping high-performing hospitality teams?

We are seeking an experienced and dynamic Hospitality Trainer & Consultant to partner with hospitality groups in enhancing operational excellence, service delivery and overall guest experience.

POSITION INFO:

This role is ideal for a seasoned hospitality professional who combines hands-on operational expertise with the ability to coach, train and implement measurable improvements across departments.

Key Responsibilities:

Design and deliver tailored training programmes for front office, F&B, housekeeping and leadership teams
Conduct operational audits and service standard evaluations
Develop SOPs and service manuals aligned to brand positioning
Coach management teams on leadership, performance management and guest satisfaction
Identify operational gaps and implement improvement strategies
Support new property openings and turnaround projects

What We’re Looking For:

Diploma or Degree in Hospitality Management or related field
Local citizens
Minimum 5–8 years’ senior operational experience within 5* hotels
Proven training and facilitation experience
Strong understanding of South African hospitality standards and market dynamics
Excellent communication and presentation skills
Ability to travel nationally

Why This Role?

This is an opportunity to work across diverse hospitality environments, influence service culture, and directly impact guest satisfaction and profitability.

If you are solutions-driven, commercially aware and passionate about developing people and properties, we would love to hear from you.

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