SUMMARY:
Job Title: Curio Sales Lady
Location: South Africa (Lodge, Hotel, or Tourist Facility)
Department: Retail / Guest Services
Reports To: Retail Manager / Operations Manager
Job Purpose:
To manage the curio shop, ensuring an excellent shopping experience for guests, maximizing sales, maintaining stock levels, and promoting local crafts and souvenirs.
Key Responsibilities:
- Sales & Customer Service
Welcome and assist guests in a friendly, professional manner.
Promote and sell curio items, souvenirs, crafts, and local products.
Upsell and cross-sell products to enhance guest experience and revenue.
Handle guest inquiries, complaints, and requests efficiently.
- Stock Management
Maintain inventory and stock levels, including reordering when necessary.
Receive deliveries and check for accuracy and quality.
Organize displays and maintain a visually appealing shop layout.
Conduct regular stock counts and report discrepancies.
- Financial Handling
Operate the cash register or POS system accurately.
Handle cash, card, and other forms of payment securely.
Prepare daily sales reports and submit to management.
- Merchandising & Marketing
Arrange products in an attractive and accessible way.
Display promotional items and seasonal products.
Assist with marketing initiatives to promote curio products to guests.
- Administrative Tasks
Maintain records of sales, stock, and suppliers.
Assist in preparing orders and liaising with vendors.
Report any maintenance or safety issues in the retail area.
Skills & Competencies:Excellent customer service and interpersonal skills.
Good sales and negotiation abilities.
Basic numeracy and cash handling skills.
Attention to detail and organization skills.
Knowledge of local crafts, souvenirs, and tourism products is advantageous.
Ability to work independently and as part of a team.
Qualifications & Experience:Grade 12 (Matric) or equivalent; additional retail or hospitality training is an advantage.
1–2 years’ experience in retail or curio sales, preferably in hospitality or tourism.
Knowledge of local and South African cultural crafts is a plus.
Working Conditions:Full-time position, may require weekends and public holidays.
Work is mostly in the retail area of the lodge, hotel, or tourist facility.
Professional appearance and adherence to company dress code are required.
POSITION INFO:
Job Title: Curio Sales Lady
Location: South Africa (Lodge, Hotel, or Tourist Facility)
Department: Retail / Guest Services
Reports To: Retail Manager / Operations Manager
Job Purpose:
To manage the curio shop, ensuring an excellent shopping experience for guests, maximizing sales, maintaining stock levels, and promoting local crafts and souvenirs.
Key Responsibilities:
- Sales & Customer Service
Welcome and assist guests in a friendly, professional manner.
Promote and sell curio items, souvenirs, crafts, and local products.
Upsell and cross-sell products to enhance guest experience and revenue.
Handle guest inquiries, complaints, and requests efficiently.
- Stock Management
Maintain inventory and stock levels, including reordering when necessary.
Receive deliveries and check for accuracy and quality.
Organize displays and maintain a visually appealing shop layout.
Conduct regular stock counts and report discrepancies.
- Financial Handling
Operate the cash register or POS system accurately.
Handle cash, card, and other forms of payment securely.
Prepare daily sales reports and submit to management.
- Merchandising & Marketing
Arrange products in an attractive and accessible way.
Display promotional items and seasonal products.
Assist with marketing initiatives to promote curio products to guests.
- Administrative Tasks
Maintain records of sales, stock, and suppliers.
Assist in preparing orders and liaising with vendors.
Report any maintenance or safety issues in the retail area.
Skills & Competencies:Excellent customer service and interpersonal skills.
Good sales and negotiation abilities.
Basic numeracy and cash handling skills.
Attention to detail and organization skills.
Knowledge of local crafts, souvenirs, and tourism products is advantageous.
Ability to work independently and as part of a team.
Qualifications & Experience:Grade 12 (Matric) or equivalent; additional retail or hospitality training is an advantage.
1–2 years’ experience in retail or curio sales, preferably in hospitality or tourism.
Knowledge of local and South African cultural crafts is a plus.
Working Conditions:Full-time position, may require weekends and public holidays.
Work is mostly in the retail area of the lodge, hotel, or tourist facility.
Professional appearance and adherence to company dress code are required.
