SUMMARY:
The Admin & Guide Couple supports the lodge or reserve by ensuring efficient back-office operations and delivering exceptional guest experiences on safari. One partner manages administrative, clerical, and financial duties, while the other provides guided experiences, ensuring guests enjoy safe, educational, and memorable wildlife encounters. Both roles require flexibility, teamwork, and a commitment to high hospitality standards.
Duties and Responsibilities
Administrative Partner
Manage lodge/reserve administrative tasks including correspondence, filing, and office organisation
Handle reservations, bookings, confirmations, and guest inquiries
Assist with invoicing, billing, and basic bookkeeping (accounts receivable/payable support)
Maintain accurate guest records and lodge databases
Assist with reporting, stock control, and inventory management
Support HR functions such as staff scheduling, record-keeping, and communications
Liaise with suppliers, agents, and partners for operational requirements
Assist lodge management with planning, compliance, and general office duties
Ensure all administrative systems are kept up to date and organised
Guide Partner
Conduct guided safari experiences including game drives, bush walks, and wildlife interpretation
Ensure guest safety and compliance with reserve and lodge policies
Share knowledge of local flora, fauna, and conservation practices
Prepare and brief guests on safari experiences and lodge activities
Maintain vehicles, equipment, and guiding tools in good working order
Assist with tracking, research, and wildlife monitoring where applicable
Provide personalised guest experiences, responding to special requests and interests
Liaise with lodge operations to coordinate guest itineraries and schedules
Uphold high standards of professionalism, appearance, and guest interaction
Joint Responsibilities
Maintain high standards of guest service, ensuring all interactions are professional, warm, and welcoming
Work collaboratively to ensure smooth lodge operations
Assist with general lodge maintenance and housekeeping when required
Participate in staff meetings and planning sessions
Perform any reasonable duties as requested by management
Qualifications & Requirements
Administrative Partner
Matric / Grade 12 certificate – essential
Certificate or diploma in Hospitality, Tourism, Office Administration, or related field – advantageous
Previous hospitality or office administration experience required
Proficiency in Microsoft Office (Word, Excel, Outlook) and reservations systems
Organised, detail-oriented, and reliable
Guide Partner
Valid PDP and driver’s license – essential
Minimum FGASA Level 1 Guide qualification – essential
Valid first aid (Level 1) certification – essential
Experience in guiding and wildlife interpretation – preferred
Knowledge of local wildlife, ecology, and conservation principles
Physically fit and able to handle fieldwork
Both Partners
Excellent communication and interpersonal skills
Team-oriented, flexible, and adaptable
Willingness to work shifts, weekends, and public holidays
Live-in commitment with high reliability and integrity
Key Skills & Competencies
Administrative Partner
Organisational and time-management skills
Attention to detail
Financial and administrative competency
Professional communication
Guide Partner
Leadership and guest interaction skills
Wildlife knowledge and interpretive ability
Safety awareness and risk management
Problem-solving in remote environments
Joint Competencies
Strong teamwork and coordination
Guest-focused mindset
Flexibility and adaptability in a dynamic lodge environment
High professional standards and work ethic
POSITION INFO:
The Admin & Guide Couple supports the lodge or reserve by ensuring efficient back-office operations and delivering exceptional guest experiences on safari. One partner manages administrative, clerical, and financial duties, while the other provides guided experiences, ensuring guests enjoy safe, educational, and memorable wildlife encounters. Both roles require flexibility, teamwork, and a commitment to high hospitality standards.
Duties and Responsibilities
Administrative Partner
Manage lodge/reserve administrative tasks including correspondence, filing, and office organisation
Handle reservations, bookings, confirmations, and guest inquiries
Assist with invoicing, billing, and basic bookkeeping (accounts receivable/payable support)
Maintain accurate guest records and lodge databases
Assist with reporting, stock control, and inventory management
Support HR functions such as staff scheduling, record-keeping, and communications
Liaise with suppliers, agents, and partners for operational requirements
Assist lodge management with planning, compliance, and general office duties
Ensure all administrative systems are kept up to date and organised
Guide Partner
Conduct guided safari experiences including game drives, bush walks, and wildlife interpretation
Ensure guest safety and compliance with reserve and lodge policies
Share knowledge of local flora, fauna, and conservation practices
Prepare and brief guests on safari experiences and lodge activities
Maintain vehicles, equipment, and guiding tools in good working order
Assist with tracking, research, and wildlife monitoring where applicable
Provide personalised guest experiences, responding to special requests and interests
Liaise with lodge operations to coordinate guest itineraries and schedules
Uphold high standards of professionalism, appearance, and guest interaction
Joint Responsibilities
Maintain high standards of guest service, ensuring all interactions are professional, warm, and welcoming
Work collaboratively to ensure smooth lodge operations
Assist with general lodge maintenance and housekeeping when required
Participate in staff meetings and planning sessions
Perform any reasonable duties as requested by management
Qualifications & Requirements
Administrative Partner
Matric / Grade 12 certificate – essential
Certificate or diploma in Hospitality, Tourism, Office Administration, or related field – advantageous
Previous hospitality or office administration experience required
Proficiency in Microsoft Office (Word, Excel, Outlook) and reservations systems
Organised, detail-oriented, and reliable
Guide Partner
Valid PDP and driver’s license – essential
Minimum FGASA Level 1 Guide qualification – essential
Valid first aid (Level 1) certification – essential
Experience in guiding and wildlife interpretation – preferred
Knowledge of local wildlife, ecology, and conservation principles
Physically fit and able to handle fieldwork
Both Partners
Excellent communication and interpersonal skills
Team-oriented, flexible, and adaptable
Willingness to work shifts, weekends, and public holidays
Live-in commitment with high reliability and integrity
Key Skills & Competencies
Administrative Partner
Organisational and time-management skills
Attention to detail
Financial and administrative competency
Professional communication
Guide Partner
Leadership and guest interaction skills
Wildlife knowledge and interpretive ability
Safety awareness and risk management
Problem-solving in remote environments
Joint Competencies
Strong teamwork and coordination
Guest-focused mindset
Flexibility and adaptability in a dynamic lodge environment
High professional standards and work ethic
