Helpdesk Operator (JSE)

SUMMARY:
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POSITION INFO:

Experience and Required Knowledge:

• Grade 12 (Matric)
• Minimum of 1 to 3 years in a property or facilities management environment.
• Strong Proficiency in relevant computer packages (MS Office) and software packages.
• High level of confidentiality and discretion.
• KPI's
• Customer-centric with a positive and dependable attitude.
• Skilled in facilities management processes and systems.
• Strong attention to detail and accuracy in data entry and reporting.
• Adaptable and able to manage changing priorities under pressure.
• Collaborative team player with strong coordination skills
• Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements and support internal processes
• Assist in compiling data for budgeting, forecasting, and compliance audits.
• Act as the primary liaison between JSE staff and the FM.
• Monitor task progress and ensure checklist compliance.
• Escalate unresolved or overdue issues to the Facilities Operations Manager.
• Receive, log, and track all Facilities related service requests via email, WhatsApp, or phone.

 

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