Help Desk Agent

Recruiter:

Boardroom Appointments

Job Ref:

JHB004621/FM

Date posted:

Monday, December 5, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable Annually

SUMMARY:
A Help Desk Clerk, or IT Desk Clerk, is the main point of contact between a customer and the information technology (IT) department. Their main duties include answering customers' questions via chat boxes or phone calls, helping customers set up their computer systems and diagnosing customers' computer issues.

JOB DESCRIPTION:

- Minimum requirements / qualifications:
  
  In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
  
  Diploma or Degree
  
  1 to 3 years relevant experience in support role
  
  Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
  
  Strong communication skills (both verbally and written)
  
  Knowledge of deal origination
  
  Analytical skills with attention to detail
  
  Good Interpretation skills
  
  Patience
  
  Empathy
  
  Active Listening
  
  Sense of Urgency
  
  Good interpersonal skills
  
  Well organised
  
  Creative and flexible
  
  Responsibilities:
  
  Deliver customer service through adherence to quality service standards
  
  Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs
  
  Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
  
  Develop, encourage and nurture collaborative relationships across area of specialization
  
  Contribute to teamwork and inclusivity within own team
  
  Identify opportunities to expand customer base with potentially profitable customers
  
  Ensure development and continuous value add improvement to operational processes
  
  Manages risks in own area of responsibility
  
  Build and maintain stakeholder relationships
  
  Achieve expected financial targets and uphold associated service levels

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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