SUMMARY:
Hardware Technician with correct permits to work in Saudi Arabia required to provide site-based and remote system support to customers, deploying new and upgraded systems at customers mine sites with basic troubleshooting and configuration system software and computer operating systems. To develop procedures and system reports in response to the customer’s requests and needs - 1 Year Contract

POSITION INFO:

Duties / Responsibilities

Working environment will vary from office to site based and can include working at heights and through challenging environmental conditions including heat, noise, and dust.

• Perform work as required to ensure the customer’s reliability expectations are met including:
• Defining and reviewing project proposals and plans with colleagues and customers
• Execution of projects including definition of project phases, elements and schedule
• Determine project specifications by studying product design, customer requirements, performance standards.
• Prepare cost estimates
• Loading of basic configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure
• Maintain and control projects following standard project management standards
• including monitoring of project progress, coordinating activities, and problem resolution
• Administer service agreements
• Maintain project data base of deployed system and specific configurations
• Writing computer programs, entering and backing up data.
• Contributes to team effort by accomplishing related results as and when required
• Establish and maintain effective working relationships with Hardware Supervisor and Project Engineers

Skills / Experience

• Operating systems including Linux, Android, and Windows
• Experience with the application of technology in a harsh industrial environment
• Good analytical skills to diagnose problems quickly and excellent customer service skills.
• Excellent communication skills and sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with malfunctioning equipment.
• Experience of customer orientated environment.
• Knowledge of general network infrastructure and configuration and relevant technical experience.
• Ability to liaise with customers in an empathic and technically effective manner.
• Ability to work well within a team as well as on own.
• Project Management, Process improvement tools and techniques such as 6 Sigma
• Documentation, Safety management and Microsoft Office tools
• Comply with all health and safety measures in place on the customer’s mine sites
• Clearly understand and comply with all the rules and regulations that exist on the customer’s mine sites and seek help if any confusion
• Ensure that colleagues comply with health and safety regulations and address any irregularities
• Maintain safe environment by enforcing procedures, rules, and regulations
• Seek to identify and propose procedures that can improve health and safety in the workplace
• Foster an environment that supports technical staff and allows them to succeed
• Provide coaching of colleagues to build capacity and morale by identify and recommend training opportunities for self and colleagues

Education / Background

• Degree qualification in either Electrical Engineering or Computer Science - IT or equivalent
• A minimum of 2-5 years of experience in those specified fields.

Travel

• Limited to residing sites, minimal

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