HR OPERATIONS MANAGER

SUMMARY:
HR OPERATIONS MANAGER

POSITION INFO:

The HR Operations Manager is responsible for overseeing and managing all human resources operations within a facilities management company based in Tanzania. This role ensures the effective implementation of HR policies, compliance with local labour laws, and alignment of HR initiatives with business objectives. The ideal candidate will demonstrate strong leadership, excellent interpersonal skills, and sound knowledge of HR best practices, especially within the context of facilities management.

Key Responsibilities

• HR Strategy & Policy Implementation:
• Develop, implement, and monitor HR policies and procedures in compliance with Tanzanian labour laws and industry standards. Align HR initiatives with the company’s strategic objectives.
• Recruitment & Talent Acquisition:
• Manage the end-to-end recruitment process, including workforce planning, job advertising, interviewing, selection, onboarding, and induction for all staff levels.
• Employee Relations:
• Foster positive employee relations, address grievances and disciplinary issues, and facilitate conflict resolution. Serve as a key liaison between management and employees.
• Performance Management:
• Oversee performance appraisal systems, support line managers in setting objectives, and ensure effective feedback mechanisms to drive employee development and retention.
• Training & Development:
• Identify skills gaps and coordinate training programmes to enhance employee capabilities, compliance, and safety awareness relevant to facilities management.
• Payroll & Benefits Administration:
• Supervise payroll processing, statutory deductions, and benefits administration, ensuring accuracy and compliance with Tanzanian regulations.
• Compliance & Record Keeping:
• Ensure HR documentation is accurate, confidential, and maintained according to legal requirements. Monitor compliance with health and safety regulations.
• HR Reporting & Analytics:
• Prepare regular HR reports and analytics to support management decision-making and workforce planning.
• Stakeholder Engagement:
• Build effective relationships with internal and external stakeholders, including government agencies, recruitment partners, and service providers.
• Change Management:
• Lead HR-driven change initiatives, including organisational restructuring, policy updates, and culture transformation projects.
• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum of 5 years’ experience in HR operations, preferably within facilities management or a related industry.
• Comprehensive understanding of Tanzanian labour laws and HR best practices.
• Demonstrated experience in recruitment, employee relations, performance management, and payroll administration.
• Proficiency in HRIS and Microsoft Office Suite.
• Strong leadership, communication, and problem-solving skills.
• Fluency in English; knowledge of Kiswahili is an added advantage.
• Integrity and professionalism
• Attention to detail
• Ability to work under pressure and meet deadlines
• Adaptability and change management skills
• Team leadership and collaboration
• Customer-centric mindset

Qualifications & Experience

Key Competencies

Reporting Line

The HR Operations Manager will report directly to the General Manager or Managing Director of the Facilities Management Company.

Location & Working Conditions

This position is based in Tanzania, with occasional travel to client sites and company offices as required.