SUMMARY:
We are looking for a friendly, organised, and customer-focused Guesthouse Reservations Coordinator to join our team.
The ideal candidate will have excellent communication skills, enjoy working with guests, and be able to manage reservations and guest experiences from enquiry through to check-out.
POSITION INFO:
Key Responsibilities:
Manage guest reservations, enquiries, and bookings via phone, email, and booking platforms
Provide excellent customer service and build positive relationships with guests
Answer incoming calls and assist with guest queries and requests
Coordinate guest check-ins and check-outs, ensuring a smooth and welcoming experience
Work closely with the Housekeeping Supervisor to ensure rooms are prepared and guest requirements are met
Manage and respond to guest reviews on various booking platforms in a professional manner
Assist with guest bookings for functions and events when required
Be willing to assist on weekends when needed, especially for guest arrivals and function-related bookings
Liaise with the owner regarding function enquiries, quotations, and guest requirements
Maintain accurate booking records and ensure all reservation details are up to date
Requirements & Skills:
Excellent communication and interpersonal skills
Friendly, professional, and guest-focused attitude
Strong organisational skills with attention to detail
Ability to multitask and work well under pressure
Good telephone etiquette and customer service skills
Experience in hospitality, guesthouse, hotel, or reservations environment would be advantageous
Computer literacy and experience with booking platforms preferred
Flexible availability, including occasional weekends when required
Personal Attributes:
Reliable and responsible
Positive attitude and willingness to assist
Professional appearance and manner
Passion for creating a great guest experience
Please email your CV through to with a photo, salary expectation, location and availability
