Guesthouse Manager

SUMMARY:
Are you a hands-on, organised and capable Guest House Manager ready to take full ownership of the day-to-day running of a 4-star, 4-bedroom guest house?
 
This is a varied role for someone who enjoys being involved in the detail and making sure everything runs smoothly. You’ll manage guest bookings, check-ins and communication, oversee housekeeping, stock and property maintenance, manage a small team of three, and ensure our guests receive a professional and personalised 4-star experience.
 
The role includes occasional evenings, weekends and public holidays for after-hours check-ins.

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• 3-5 years experience in guest house, hotel, lodge, or hospitality management.
• Strong customer service and communication skills, with a professional and friendly manner.
• Must be hands-on, reliable, organised and able to work independently.
• Experience managing and supervising a small team.
• Good understanding of Booking.com and other online booking platforms.
• Comfortable handling administration, payments, invoices, stock control and basic financial records.
• Strong attention to detail and a high standard of cleanliness and presentation.
• Able to deal confidently and professionally with guest complaints, difficult situations and emergencies.
• Computer literate, with good working knowledge of email, Microsoft Office/Google Workspace and booking systems.
• Must have reliable transport, particularly for after-hours check-ins.
• Must be flexible to work occasional evenings, weekends and public holidays when required.
• Must be comfortable being contactable after hours for urgent guest or property-related matters.

• Manage the day-to-day operations of Cape Village Lodge
• Manage guest bookings, check-ins, check-outs and guest communication
• Ensure a professional, friendly and personalised 4-star guest experience
• Supervise housekeeping and ensure rooms and public areas meet required standards
• Monitor and manage lodge stock, supplies and purchasing
• Coordinate maintenance, repairs, garden and general property upkeep
• Supervise staff, allocate duties and ensure procedures are followed
• Manage lodge administration, payments, invoices and daily records
• Monitor Booking.com and other booking platforms, including guest reviews
• Handle guest queries, complaints and emergencies professionally