Guesthouse Coordinator/Supervisor

SUMMARY:
Offering a great opportunity to an individual with strong communication and organizational skills to run an 8-bedroom guesthouse. You must be able to work independently and take initiative.

POSITION INFO:
Key Responsibilities

• Handle guest bookings (online Platforms and direct)
• Providing Check-in and check-out assistance
• Coordinate housekeeping and maintenance tasks daily
• Ensure guest satisfaction and respond to quires and complaints
• Maintain accurate guest records and reports
• Communicate to HO on maintenance issues
• Manage basic filing, and payment follow-ups
• Liaising with service providers (plumbers, electricians) etc

• Experience in hotel book-in software i.e. Hotellier, NightsBridge etc.
• Strong Excel skills
• Fluency in Afrikaans as well as English