Guest Relations Officer

SUMMARY:
NOW RECRUITING - GUEST RELATIONS OFFICER!

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.
 
Kindly review the role description, and apply if you meet the requirements.

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. Renowned for exceptional service and unforgettable guest experiences, we are looking for an experienced and motivated Guest Relations Officer to join our team.

This is an exciting opportunity for a passionate hospitality professional who takes pride in creating meaningful guest experiences and consistently delivering service in line with The Leading Hotels of the World’s exacting standards.

Requirements:

The ideal candidate will be an outgoing, confident and polished communicator who genuinely enjoys working with people. You will be guest-focused, attentive to detail and able to remain professional and composed in a fast-paced environment.
The following requirements apply:

• Grade 12 or equivalent;
• A minimum of 2 years’ experience in a Front of House environment;
• Working knowledge of hotel management software and MS Office;
• Excellent communication and interpersonal skills;
• A genuine passion for hospitality and delivering exceptional guest service;
• The drive to continuously learn, develop and improve.

• Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay;
• Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements;
• Maintaining and continuously updating guest profiles with relevant information gathered during their stay;
• Monitoring and following up on GuestRevu feedback received after departure;
• Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided;
• Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt.

• Have their own accommodation in George or the surrounding areas;
• Be willing and able to work shifts, weekends and public holidays;
• Be fit and able to perform the normal responsibilities associated with the position.