SUMMARY:
Excellent opportunity for Hospitality Professional

POSITION INFO:

Guest Relations Agent | Sabi Sands Game Reserve | Luxury Lodge Group

We are looking for experienced GUEST RELATIONS AGENT to join the team of a luxury lodge located in Sabi Sands Game Reserve.

Working in Guest Relations means your focus is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests. The daily duties include Guests handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guests regarding accommodation services and activities, and will act as the Communications Hub of the lodge, distributing information without delay to the relevant people and departments.

 Key Focus Areas for Guest Relations Agent:

• Perform the reception functions related to all guest touch points, including interaction, hosting duties and administrative tasks,
• obtain all required reservation information prior to arrival, following up on arrival details on the day,
• meet and greet guests, perform the guests’ arrival experience including all amenities welcome and check in,
• perform the guests’ departure experience, including payment of the account and obtaining keys were applicable, take out lunch packs and farewell,
• offer guests information regarding all service, accommodation and facilities.

Team Support and Product Knowledge:

• Sound knowledge of the applicable property / company procedures for department
• Sound knowledge of MS Office suite and PANstrat
• Experience with the highest level of customer service in a luxury environment
• Knowledge of the operation in-room equipment and appliences

Start: May

Salary package:

• Basic salary will be based on skills and experience
• Single room accommodation with private bathroom
• 3 meals per day
• Provident Fund 50/50%
• Medical – optional 50/50% - up to R 1500 covered by the employer

To apply for Guest Relations Agent | Sabi Sands Game Reserve | Luxury Lodge Group, please send your CV in WORD document, full length photo, contactable references and Cover Letter.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Recruit for Africa is a recruitment agency based in South Africa specializing exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! 

NB! This job is now closed. You can apply for other jobs by uploading your CV.