Guest Operations Administrator

SUMMARY:
The purpose of this role is to provide comprehensive administrative support to the department.

POSITION INFO:

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Guest Operations Administrator

You are an inspiring, empowering, and results-oriented Guest Operations Administrator with a keen eye for detail and a strength in administrative skills.

The primary purpose of this role is to provide comprehensive administrative support to the departments within the Guest Operations Portfolio (Housekeeping, Laundry & Cleaning Department), facilitating smooth operations and contributing to the overall success of the services provided by the Guest Operations Portfolio.

You will process all administrative duties related to running the Housekeeping, Laundry, and Cleaning Departments (which comprise Kitchen Stewarding and Public Area Departments) as well as assist the various HOD’s with departmental administration.

Part of your role will be to ensure that rostering across all relevant departments is communicated in a timely manner on all relevant platforms and that rosters are accurately captured in the time and attendance systems. You will ensure that all pay and leave paperwork is timely and correctly captured and assist with guest amenity and cleaning supply stock ordering across Guest Operations. Maintaining accurate staff files for each department within Guest Operations will be part of your duties.

Along with your Matric Certificate, you have at least 2 years’ experience in an administrative role in a busy, upmarket establishment with the flexibility to work across multiple departments. You are computer literate in Microsoft Windows applications, familiar with stock management applications, such as Materials Control, and have experience with time and attendance systems and rostering. Additionally, you are familiar with hotel property management systems, including Opera.

You bring exceptional communication and administration skills, ensuring all tasks are executed with precision and accuracy. Your devotion to quality and ability to plan effectively allow you to deliver outstanding results. With excellent listening and social skills, combined with integrity, vitality, and a drive for innovation, you contribute to a collaborative and forward-thinking work environment.

To apply, please click on the apply button and follow the instructions.

Closing date: 15 July 2025.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.