Guest House Manager

SUMMARY:
We are seeking a competent, dynamic, and highly motivated Guest House Manager to lead this transformation

POSITION INFO:
Preferred Experience and Qualifications:

• Previous guesthouse, lodge, hotel or hospitality management experience
• Previous reception, conferencing, functions and guest service experience
• Professional cooking experience required
• Experience managing accommodation bookings
• Previous staff supervision or management experience
• Strong administration and computer skills a must
• Excellent written and verbal communication skills
• Ability to work flexible hours, including evenings, weekends, and public holidays

• Managing the main business telephone line, WhatsApp and email communication
• Responding to accommodation enquiries
• Preparing and sending quotations
• Managing reservations and room availability
• Managing the Property Management System, Channel Manager and other booking platforms
• Coordinating guest check-ins and check-outs
• Personally ensuring rooms are ready before every guest arrival
• Handling guest requests, complaints and problems professionally
• Managing and supervising housekeeping staff and kitchen staff
• Managing and supervising garden and grounds staff
• Preparing staff rosters and allocating daily duties
• Conducting daily room and property inspections
• Ensuring the entire property is neat, clean and guest-ready at all times
• Overseeing breakfast and dinner standards and the guest experience
• Monitoring guesthouse stock and operational supplies
• Coordinating purchases and supplier deliveries
• Identifying and coordinating maintenance requirements
• Handling basic property troubleshooting and arranging contractors where necessary
• Monitoring guest deposits and outstanding payments
• Preparing accommodation invoices and maintaining accurate records
• Completing general guesthouse administration
• Maintaining booking, guest, staff, stock and maintenance records
• Manage the day-to-day banqueting and conferencing operations across a variety of events and functions
• Reporting operational matters to the owners
• Acting as the primary on-site contact for guesthouse operations