SUMMARY:
You'll be the heartbeat of our guest journey - curating, coordinating, and elevating every moment.
POSITION INFO:
Guest Experience Manager – Luxury Game Lodge, Karoo
Not for the Faint-Hearted
About Us
Set in one of the most spectacular natural settings in the country, we deliver an unforgettable safari experience that blends luxury, adventure, and world-class hospitality. We’re not here to do “average” — we’re here to wow guests from sunrise game drives to late-night stargazing dinners.
This role is not for the faint-hearted. If you thrive on energy, creativity, and making guests feel like the only people in the world, keep reading.
Position: Guest Experience Manager
We’re looking for a high-energy, detail-obsessed, guest-focused professional with a strong Food & Beverage background. You’ll be the heartbeat of our guest journey — curating, coordinating, and elevating every moment from check-in to farewell.
What You’ll Be Doing
- Oversee and enhance the entire guest experience across all touchpoints.
- Collaborate with F&B, housekeeping, activities, and front-of-house teams to ensure seamless service.
- Curate unique moments — think surprise sundowners, personalised dining, and special-occasion magic.
- Train and inspire your team to deliver exceptional, intuitive hospitality.
- Handle guest feedback with grace, speed, and a solutions-focused mindset.
- Maintain standards of excellence in both service and presentation across the property.
What Success Looks Like
- Guests leaving with unforgettable memories (and already planning their return).
- A motivated, well-trained team delivering consistently flawless service.
- Smooth coordination between departments with zero dropped balls.
- Exceptional F&B experiences that become the highlight of every stay.
What You Bring
- MUST have a solid Food & Beverage background — luxury lodge, boutique hotel, or fine dining experience preferred.
- A flair for creativity and personalisation in guest experiences.
- Confidence under pressure and a natural ability to think on your feet.
- Leadership skills that inspire trust, respect, and top performance.
- Excellent communication and problem-solving skills.
- A passion for creating “wow” moments.
Why Join Us?
- Competitive salary.
- Live and work in a spectacular, wildlife-rich environment.
- Freedom to innovate and bring your ideas to life.
- Be part of a small, dynamic team redefining the art of safari hospitality.
Please send us your CV
If you haven’t heard from us within two weeks, consider your application unsuccessful.
