Guest Assistant

Recruiter:

Proactive Recruitment

Job Ref:

CPT000023/LVDM

Date posted:

Friday, July 8, 2022

Location:

Franschhoek, South Africa

SUMMARY:
A luxury 5-Star property in Franschhoek is looking for a Guest Assistant. You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.

JOB DESCRIPTION:

EXPERIENCE & SKILLS:

Minimum of 2 years of experience in the Front Office operations of a luxury hotel
Proficient in use of various well-known Property Management systems
Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
Display a sense of urgency and dedication to meeting the needs and wishes of others
The ability to remain calm and professional when under pressure
Strong interpersonal skills
Excellent verbal and written skills
Must be professional and a team player
Sustainable quality and attention to detail

INHERENT REQUIREMENTS:

Grade 12 – Matric Certificate
Tertiary qualification in Hospitality Management would be advantageous
Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
Ability to work shifts including night shift
Valid driver's license would be advantageous
COVID – 19 vaccination mandatory
Preference will be given to candidates from Franschhoek and neighbouring areas

MAIN RESPONSIBILITIES:

Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
Concierge services (Booking of restaurants, transport, etc.)
Recommendations, upselling, and cross-selling including partner experiences
Positive interdepartmental and colleague communication
Monitor O status and management accounts
Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Duty Manager
Location: Franschhoek
Salary: Monthly
Luxury 5* Hotel at a Wine Estate close to Franschhoek is looking for a passionate and skilled Duty Manager. You will excel in this role if you are an efficient, solutions driven individual who enjoys fast paced and constantly changing challenges with a passion for exceptional service whilst maintaining a high degree of operational delivery. Staff transport available from Franschhoek, Paa...
7 days ago

Assistant Executive Housekeeper
Location: Cape Town
Salary:
7 days ago

Front Office Receptionist
Location: Cape Town
Salary:
7 days ago

Marketing Assistant
Location: Capetown
Salary: R25,000 – R30,000
We are looking for a highly organised and detail-oriented Marketing assistant to support the day-to-day execution of key marketing activities.
28 days ago

Safety & Security Manager
Location: Sea Point
Salary: Monthly
Ultra Luxury Hotel opening in Sea Point is looking for Safety & Security Manager to support the in managing and coordinating all aspects of safety, security and emergency response operations.Â This role ensures that guest, staff and asset protection is maintained at the highest standard through proactive risk management, regulatory compliance, incident prevention and effective team leadership.Â Pr...
40 days ago

Assistant Conferencing & Events Manager (Hotel Industry)
Location: Cape Town
Salary:
42 days ago

HOUSEKEEPING MANAGER / ASSISTANT HOUSEKEEPING MANAGER | LUXURY WINE ESTATE | FRANSCHHOEK
Location: Franschhoek
Salary:
63 days ago

Executive Concierge & Guest Relations Manager
Location: Cape Town
Salary:
We are seeking an experienced, passionate, and service-driven Concierge Manager to lead our Concierge and guest Relations Team at a prestigious 5-star hotel. The successful candidate will be responsible for delivering exceptional guest experiences, managing concierge operations, and ensuring the highest standards of luxury hospitality are consistently achieved.
13 days ago

Guest Service Manager
Location: Sea Point
Salary: Monthly
Ultra Luxury Hotel opening in Sea Point is looking for a guest Service Manager. The guest Service Manager is the guardian of the guest experience. This role ensures every guest receives a warm, personalised, and memorable 5* experience from arrival to departure, leading the front-of-house team and driving guest satisfaction. Proven hotel pre-opening experience is essential. The candidate...
67 days ago

Guest Assistant

Similar jobs you might be interested in:

Create a free job alert for Guest Assistant in Franschhoek

Jobseekers

Recruiter

General