Growth & Retention Executive

Recruiter:

Greys Personnel

Job Ref:

CPT001071/YvZ

Date posted:

Wednesday, October 14, 2026

Location:

Cape Town, South Africa

SUMMARY:
Our client is seeking a Growth & Retention Executive for a permanent, full-time role in Cape Town. The successful candidate will build customer support and marketing systems, improve automation, and support the growth of an expanding business.

POSITION INFO:
Location:
Cape Town. This is an office-based role, Monday to Friday, 09:00–17:00, with the possibility of hybrid work after probation.
Requirements:

A practical, hands-on approach and an ability to build and improve business systems.
Experience in e-commerce, customer support, CRM, marketing operations or automation.
Confidence setting up support platforms, integrations and automated workflows.
Familiarity with digital marketing and customer engagement campaigns.
Able to work independently and adapt in a small, fast-moving team.
Strong organisational, communication and problem-solving skills.

Key Responsibilities:

Set up and improve customer support systems and processes.
Build automated customer communication and marketing workflows.
Support digital marketing activity and review campaign performance.
Identify opportunities to improve efficiency through systems and automation.
Assist with e-commerce growth and operational projects.

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