Groups and Incentives Relief Consultant

SUMMARY:
Our Client is looking for a  Groups and Incentives Relief Consultant to join their team.

POSITION INFO:
Location: Sandton, Johannesburg

Key Responsibilities:

• Supervise assigned team responsibilities during staff absences due to illness, leave, or training, including full management of workloads such as re-quotes, proposals, and operational tasks.
• Assist in the development and management of agent and hosted educational bookings in collaboration with the Sales team.
• Support the implementation and testing of systems and procedures.
• Follow up on provisional bookings for relevant teams.
• Re-engage with previously inactive leads during quieter periods.
• Load bookings for consultants during peak seasons.
• Provide support on Small Group Journeys.
• Assist in sourcing new suppliers and products to enhance offerings and drive creativity within the Groups department.
• Occasionally accompany group travel to assist with on-the-ground operations.

• In-depth understanding of the tourism industry, including travel channels, destination management, and client expectations.
• Familiarity with travel terms and conditions, market-specific knowledge, and products across Southern and East Africa.
• Basic business acumen to contribute to strategic planning and commercial decision-making.
• Awareness of crisis management and emergency response protocols.

• Exceptional attention to detail to ensure accuracy across documentation, planning, and client communication.
• Strong organizational ability to manage multiple priorities and meet deadlines efficiently.
• Initiative and proactive problem-solving skills.
• Analytical and creative thinking to resolve complex challenges.
• Team-oriented mindset with effective collaboration and communication skills.
• Proficiency in systems such as Tourplan, Wetu, and Microsoft Office (Word, Excel, PowerPoint, Outlook) is advantageous.

• Excellent interpersonal communication.
• High level of customer service with the ability to anticipate and respond to client needs.
• Resilience in fast-paced, unpredictable environments.
• Confident decision-making and independence under pressure.
• Motivation and diligence in meeting responsibilities and deadlines.
• A collaborative spirit with a willingness to share knowledge and support colleagues.
• Driven by purpose and quality service rather than numerical targets.
• Strong administrative capability.