Groups Safari Consultant

SUMMARY:
Groups Safari Consultant - Prestigious Hospitality Brand

POSITION INFO:

  
We’re delighted to be representing a highly respected travel brand known for curating exceptional journeys across Africa. With a strong commitment to conservation, culture, and community, this distinguished company is passionate about delivering immersive, meaningful travel experiences that celebrate Africa’s natural beauty and rich heritage.
  
They are currently seeking a Groups Safari Consultant to join their dynamic and passionate team. This is a fantastic opportunity to be part of a purpose-driven company known for its excellence and long-standing commitment to sustainable travel.
  
In this Groups Safari Consultant role, you will benefit from a competitive salary  and contributions towards medical aid and provident fund. You’ll also enjoy exciting travel opportunities as part of a supportive, forward-thinking team.

Job Description:
  
In this role you will support the Groups department by stepping into consultant responsibilities when needed, assisting with operations, systems, and supplier coordination to ensure smooth group travel delivery and high-quality service.
  

• Oversee consultant desks during leave or educational trips, managing all proposals, re-quotes, and operational follow-up
• Support agent and hosted educational bookings in collaboration with the sales team
• Assist with systems implementation, including testing and troubleshooting
• Follow up on provisional bookings and dormant leads during quieter periods
• Help input bookings during high-demand periods
• Contribute to planning and coordination of Small Group Journeys
• Assist in identifying and onboarding new suppliers and product offerings
• Support creativity and product development within the Groups team
• Provide on-the-ground operational support for group travel when required

  
Experience Required:  
  

• Must have at least 3 years of experience in inbound tour consulting within the luxury travel sector
• Strong knowledge of the tourism industry, including travel channels, market trends, and destination management
• Familiarity with Southern and East Africa, with the ability to advise and plan tailored itineraries
• Experience working with high-end travel products, including third-party suppliers and bespoke offerings
• Proven ability to deliver service excellence and manage high expectations of discerning clients
• Good understanding of business strategy, commercial decision-making, and market positioning
• Competent in using Tourplan, Wetu, and other industry-standard platforms
• Skilled in crisis response and risk mitigation with a basic understanding of emergency procedures
• Highly organised with strong attention to detail and ability to multitask under pressure
• Proactive, solutions-oriented team player with strong analytical and communication skills