Groceries Manager

SUMMARY:
Purpose of the position: To coordinate all operations within a grocery store, including staff supervision, inventory management and customer service.

POSITION INFO:

Duties:

Drive sales and stock management to maximize business profitability

Effective engagement with planners

Launch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.

Ensure exceptional customer service at all touch points

Drive replenishment to ensure availability

Ensure efficient shop-keeping and house-keeping disciplines

Manage customer interactions, complaints and requests

Analyse reports and trends and implement action plans

Interpret information and formulate and implement action plans

Manage equipment and the end-to-end stock movement processes in the store

Engage with the Distribution Centre regarding stock-related issues

Ensure stock accuracy through counts processes and inventory adjustments

Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk

Effective and timeous implementation of launches and promotions within guidelines and budget

Conduct floor walks to ensure implementation guidelines have been adhered to

Comply with Occupational Health and Safety Act (OHASA) and legal requirements (including hygiene audits)

Ensure compliance to internal controls (e.g. access and keys)

Ensure effective resource/workforce planning and management in line with legislation and people policies

Manage the end-to-end People processes (attract, develop, retain)

Ensure consistent engagement with the team

Desired Experience & Qualification

Planning and Organising

Pays attention to quality standards.

Ensures work gets done right the first time.  

Anticipates and responds to customers'''' needs fast and effectively.

Assists in resolving problems before escalating to the next level.

Collects and organises data for understanding fundamental issues.

Identifies probable causes of problems from the information.

Makes decisions impacting on own area of work within established standards and principles.

Possesses mathematical and language skills needed to cope with everyday life.

Proactively engages and attracts the client into buying the product or service.

Provides feedback.

Manages the work environment ensuring it is conducive.

Motivates teams to accomplish team goals. 

Job Requirements and Qualifications

• · Matric
• · Relevant tertiary qualification advantageous
• · Between 5 years of relevant managerial experience the retail industry
• · Driver’s licence
• · Technological proficient