Global Concierge Assistant

SUMMARY:
Airline online check in and reconfirmation and data capturing for the GC Team.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Constant, consistent and clear communication daily with Global Concierge team
• Constant interaction with the Global Concierge team and suppliers
• Daily data capturing for the Global Concierge team onto Global Concierge Spreadsheet
• Airline online check in and reconfirmation
• Sending introduction and reminder e-mails
• Reconfirm services
• Global Concierge Adhoc Projects
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED: 

• Computer literate with at least a basic working knowledge of word and excel
• Some understanding of a reservations environment is advantageous
• Knowledge of Tourplan advantageous or any other reservations system 

SKILLS REQUIRED:

• Time & desk management with a focus on organizational ability
• Attention to detail 
• Exceptionally customer focused
• Good communication skills and fluent in written and spoken English

PERSONAL CHARACTERISTICS:

• Sense of urgency and adherence to deadlines
• Passionate about guest delight 
• Diligence and self-motivation 

EXPERIENCE REQUIRED:

• 1- 2 years administration experience

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.