Global Concierge

SUMMARY:
World Renown Safari Collection is looking for an experienced and talented GLOBAL CONCIERGE

POSITION INFO:
A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling in Africa and provide information, assist with travel support during travel.

The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

Candidate requirements;

• High School Qualification, 3 year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience
• An in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU)
• Good destinations knowledge of East Africa preferable
• A willingness and aptitude to learn
• Experience with multi-currency with an understanding of the principles of foreign currency
• Working in an orderly manner
• Must possess multi-tasking skills with constant interruptions
• Must readily resolve challenges to the satisfaction of guests and travel partners.  If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
• Customer Service and Relationship focused
• Working under pressure 
• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles