German Speaking Medical Donor Coordinator

SUMMARY:
If you are fluent in German and motivated to make a meaningful impact on the community, elevate your career by joining a leading international non-profit organization in the medical field with a network of over 11 million registered donors.

POSITION INFO:
Oversee donor support and coordination for potential donor matches, managing medical evaluations, testing, appointments, and guiding donors through the entire process while facilitating communication with all international and national stakeholders.

Key Responsibilities

• Notify donors that they have been identified as a potential match for a patient, to educate and consent donors and facilitate the management of the process.
• Support medical teams in coordinating national and international donations, conducting donor information sessions, evaluating donor eligibility, managing medical assessments, and ensuring communication with coordinators.
• Oversee documentation, transport logistics, permits, and customs clearance, while maintaining relationships with stakeholders and ensuring financial and contractual obligations are met. Investigate quality incidents, maintain Standard Operating Procedures, and stay informed on stem cell donation developments.

• Bachelor’s degree (or equivalent) or relevant vocational training.
• 1-2 plus years work experience, working in a high-pressure environment.
• Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
• Experience of working with large database/CRM systems.

• Fluent in German and English (written and verbal).
• Willingness to become acquainted with, and understand, a very specific discipline/branch of medical science.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
• Willingness to travel on occasions for training and workshops, both nationally and internationally.
• Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• A heart for community and making a positive contribution to society.