German Speaking Customer Service Consultant - Cape Town
As a young dynamic team, we integrate seamlessly into the structures of our customers. Through flexibility and dynamism, we offer scalability for companies and start-ups at every stage. Furthermore, through a broad-based leadership team, we offer first-class expertise not only in customer service but also in many other areas, such as sales, legal, legal tech, SaaS, marketing and many more.
What you''''''''ll do at our company:
As the primary point of contact for our customers, you''''''''ll be the pro...
* in a good mood
* in never recognizing problems without a solution
* in completing customer information, data and documents
* in giving professional advice on inbound calls to make them understandable in case of product queries
* in picking up the phone and proactively assisting interested and existing customers
* in processing and responding to service ticket emails
* in digitally capturing, managing and maintaining documents and data pools
* in comprehensive high quality service until absolute customer satisfaction is achieved
Besides the necessary cultural add, you are just right if:
* you are legally authorized to work in South Africa because you have South African citizenship or permanent residency
* you are fluent in German - spoken and written
* communication is not a strength but a weapon in your hands
* your enthusiasm is contagious
* challenges are a reason for joy for you
* you deal with customers in a professional as well as friendly manner
* you have the ability to make even neutral information exciting and compelling
* empathy and sensitivity are skills you don''''''''t have to use, but can''''''''t put down
* you have technical understanding
* you understand how self-confidence and teamwork go together
What you get from us:
With us you are a person, not a number! Become a part of us and look forward to....
* A smart and agile team
* Approachable and open leadership
* Monthly 1on1''''''''s for your development
* The opportunity to look behind the scenes of a start-up and help shape it
* A cool, hip office in downtown Cape Town with good flat whites
* an attractive salary in line with the market
* no night shifts & weekends off
* above average number of paid vacation days
* extras for the right mindset, like meditation sessions
Ready for your new challenge?
Email your CV to only if you meet the above requirements
