SUMMARY:
General Manager

POSITION INFO:

GENERAL MANAGER

Thabazimbi, Limpopo | Luxury Safari Lodge

An exceptional opportunity for an experienced hospitality leader to take the helm of a prestigious luxury safari lodge, driving operational excellence, commercial performance and outstanding guest experiences.

We are seeking a dynamic and commercially astute General Manager with a strong background in luxury hospitality and safari operations. The successful candidate will provide strategic and operational leadership across the property, inspiring teams, strengthening stakeholder relationships and ensuring the lodge continues to deliver an exceptional safari experience.

THE ROLE

Strategic & Operational Leadership

• Oversee all lodge operations, including accommodation, Food & Beverage, guiding, guest activities, maintenance and conservation initiatives.

• Develop and implement annual business plans aligned with operational and financial objectives.

• Ensure consistent delivery of luxury service standards and operational excellence.

• Act as the key link between lodge operations and the Support Office.

• Represent the property professionally within the hospitality and tourism industry.

Guest Experience & Brand Management

• Oversee the complete guest journey, ensuring personalised and memorable experiences.

• Maintain a visible presence, engaging with guests and leading by example.

• Manage guest feedback and service recovery.

• Ensure experiences showcase the property's unique wildlife, wilderness and conservation offerings.

• Continuously identify opportunities to enhance guest satisfaction and service standards.

Financial & Commercial Management

• Manage annual budgets, forecasts and overall financial performance.

• Drive profitability through effective cost control, revenue optimisation and resource management.

• Oversee procurement, stock control and capital expenditure.

• Monitor key performance indicators, including occupancy, ADR, RevPAR and guest satisfaction.

Leadership & People Development

• Lead, recruit, develop and retain a high-performing, multi-disciplinary team.

• Build strong departmental leadership and encourage accountability across the property.

• Drive performance management, succession planning and talent development.

• Foster a positive workplace culture focused on employee engagement and operational excellence.

Sales, Compliance & Sustainability

• Work with central sales and marketing teams to drive occupancy, revenue and market positioning.

• Develop relationships with trade partners and support media visits and site inspections.

• Ensure compliance with labour legislation, health and safety requirements and operational standards.

• Oversee property maintenance, asset management and risk management.

• Champion responsible tourism, conservation and sustainable operating practices.

• Build relationships with conservation authorities, concession partners and local communities.

WHO WE'RE LOOKING FOR

We are looking for a seasoned hospitality executive with strong commercial and operational expertise, proven leadership experience and a genuine passion for luxury safari tourism. The ideal candidate will be equally comfortable managing business performance, developing people and creating exceptional guest experiences.

Essential Requirements:

• Diploma or Degree in Hospitality Management, Business Administration, Tourism Management or a related field.

• Minimum 10–15 years' hospitality experience, including at least 5 years in a senior leadership position.

• Proven experience managing a luxury safari lodge, remote hospitality operation or comparable luxury property.

• Strong understanding of the Southern African luxury tourism and safari market.

• Demonstrated financial, commercial and operational management capabilities.

• Experience leading large, multi-disciplinary teams in remote environments.

• Sound knowledge of revenue management, lodge systems, compliance and health and safety legislation.

• Exceptional leadership, communication and stakeholder management skills.

• High emotional intelligence, resilience and a guest-focused approach.

THE DETAILS

Location: Thabazimbi, Limpopo
Remuneration: Market Related DOE
Live In
Start Date: ASAP

INTERESTED?

If you are an accomplished hospitality leader with the commercial expertise, operational experience and passion for luxury safari tourism to lead an exceptional property, we would love to hear from you.

Send your updated CV to