Gaming Manager | Kempton Park | Permanent

SUMMARY:
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POSITION INFO:

Lead one of South Africa’s most dynamic gaming floors and shape the future of premium casino experiences. This is a senior leadership opportunity for a strategic operator who understands gaming performance, guest engagement, and operational excellence.

This role oversees the full gaming operations within a major entertainment complex, including Slots, Table Games, and VIP Services. The Gaming Manager is responsible for driving gaming revenue, ensuring operational efficiency, and maintaining exceptional service standards across the gaming floor. The position combines strategic oversight with hands-on leadership, ensuring regulatory compliance while delivering a premium guest experience.

You will work closely with marketing, hospitality, and entertainment teams to enhance visitation, strengthen VIP relationships, and optimise gaming performance. The role also plays a key part in developing leadership teams and building a culture focused on service excellence and operational integrity.

Our client is a well-established entertainment and hospitality group operating one of South Africa’s premier integrated casino and leisure destinations. Known for delivering world-class guest experiences, the organisation places strong emphasis on leadership, service standards, and operational innovation.

What You’ll Do
• Lead and oversee the full gaming operation including Slots, Tables, and VIP Services
• Drive gaming revenue growth and optimise floor performance
• Ensure seamless operations and high service standards across the gaming floor
• Oversee VIP gaming services and premium player engagement strategies
• Monitor performance metrics and implement initiatives to improve productivity and profitability
• Ensure full compliance with gaming regulations, licence conditions, and internal controls
• Collaborate with marketing, hospitality, and entertainment teams to drive guest visitation
• Lead and develop gaming leadership teams to build a high-performance culture
• Manage departmental budgets and ensure cost-effective operations
• Develop and execute VIP player acquisition and retention strategies

What You Bring
• Matric plus a Bachelor’s Degree or Advanced Diploma in Hospitality, Business Management, or a related field
• 8–10 years’ experience in casino operations and VIP services relationship management
• Extensive leadership experience in senior operational roles
• Strong understanding of casino operations, loyalty programmes, and player value management
• Proven ability to drive gaming revenue and operational performance
• Strong communication and organisational skills
• Ability to work operational shifts within a casino environment

What Success Looks Like
• Strong growth in gaming revenue and floor performance
• Exceptional guest experiences across slots, tables, and VIP services
• High-performing gaming leadership teams
• Strong relationships with premium players and VIP guests
• Full compliance with regulatory and operational standards