GL Expert - 6 Month Contract

SUMMARY:
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POSITION INFO:

Experts play a pivotal role as the virtual interface for numerous drivers and delivery partners. We're seeking individuals with exceptional communication and problem-solving abilities, coupled with a strong customer-centric approach. In this in-person position, you'll have the chance to introduce the economic benefits to prospective driver-partners, deliver exceptional support to existing partners, and adeptly adjust in our continuously expanding business landscape. This represents an exceptional opportunity to collaborate with our highly skilled Operations team and gain comprehensive insights into our operations, all from an in-person setting.

What You'll Do

• Deliver 5-star support to partner drivers and Riders

• Deliver high-quality presentations to new and existing partner drivers to ensure they are fully informed and passionate about the opportunity

• Assist drivers in signing up and learning about all the tools they need to succeed on the platform, going beyond mere problem-solving

• Stay updated on new policies, procedures, and programs that affect drivers

• Handle ad hoc responsibilities from line managers • Work with the Driver Operations team to enhance our processes

What You’ll Need

• Flexibility and willingness to travel when required

• Proficiency in English

• Ability to operate on a day-to-day basis from an office