Future Cruise Consultant

SUMMARY:
Recruiting for an onboard ambassador for the MSC Voyagers Club loyalty program. You will play an instrumental role in servicing the program needs of our most loyal guests whilst continuously striving to exceed hospitality industry standards and ensuring Total Guest Satisfaction.

POSITION INFO:
Requirements:

• Previous sales experience with proven track record of positive sales performance preferred.
• Previous experience within the leisure / cruise industry preferred.
• Clear speaking voice with the ability to use appropriate business and travel industry language. 
• Fluent English, oral and written and at least 2 additional European languages (Italian, Portuguese, German, Spanish and French).
• One to two years’ experience in reservations systems knowledge and a customer service-related position with knowledge of customer service techniques.
• One to two years’ experience in a sales driven role with customer care aspects.
• Ability to promote and persuade guests to book future cruises. 
• Ability to work in a potentially stressful environment by either handling multiple tasks at a time or multiple guest requests at a time. 
• Must possess the skills of a mature self-starting, responsible, and goal-oriented individual. 
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
• Completion of high school or basic education equivalency is mandatory. University or college degree is preferred.