SUMMARY:
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POSITION INFO:
The successful candidate will be responsible for assisting the driver with loading and delivery of goods as well as assembling customer furniture orders and ensuring that the installation runs smoothly. This individual will also be responsible for general housekeeping, handling stock, attending to various stock queries and partake in stock takes. When there are no installations, ,the successful candidate will be responsible for assembling customer orders, general housekeeping, handling stock, attending to various stock queries and partake in stock takes.
Duties include:
Loading Delivery Vehicle and Documentation
- Ensure that invoice number(s) and number of stock correspond with that on the trip sheet before loading the stock – are the products being delivered marked with corresponding invoice number
- Ensure that all stock is accounted for and no parcels have been tampered with
- Load van according drivers instructions to ensure an effective delivery.
- Group stock according invoice number.
- Stock is loaded onto vehicle in a controlled manner, ensuring no damage to, or loss, of stock items.
Delivery Process
- Ensure that the correct stock and documentation is removed from the van.
- Greet and acknowledge the customer
- Deliver goods in a friendly and courteous manner.
- Include but not limited to – Invoices, GRN’s, Receipt books.
- Resolve customer queries in a professional manner?
Furniture Assembly and Installation
- All furniture installations according to customer specifications and company processes and procedures
After Delivery Admin
- Ensure all COD cash is handed to and signed off by relevant person.
- Ensure all undelivered goods and invoices are handed to and signed off by the despatch controller and re-entered on trip sheet for next delivery.
- Ensure GRN books and returns are handed to and signed off by the relevant person
- Ensure all delivered invoices and tripsheets are handed in to relevant person
- Clearing vehicle of all undelivered stock and waste before next delivery.
- COD monies are handed to relevant person on return from delivery route.
- Stock returned in conjunction with goods return notebook is handed to relevant person.
- Undelivered goods and invoices are handed to relevant person.
- Carries out all instructions and requests of the vehicle driver and management ensuring that a professional, efficient and effective customer service is provided at all times.
- Maintain the professional image of the company by wearing the required uniform and name badge.
Qualifications
- Matric / NQF 4
- Wholesale and retail experience / previous experience in retail, warehouse, or furniture industry
- Knowledge of furniture
- Knowledge of stock handling and delivery processes.
- Ability to work under pressure in a fast-paced environment.
- Strong communication and customer service skills.
- Must be reliable, honest, and physically fit (able to lift and carry furniture safely).
- Knowledge of PE routes and surrounding areas will be an advantage.
