Fuel Station Manager/Site Partner - Belfast

SUMMARY:
Role Purpose
The Site Partner is responsible for the overall performance, operational excellence, profitability and administration of an assigned fuel and retail site. The role requires an ownership mindset, with accountability for commercial performance, financial management, people leadership, customer experience, compliance and risk.
The Site Partner will lead the site as a business, driving sustainable sales and profit growth while ensuring operational standards, safety, service quality and regulatory requirements are consistently maintained.
Key Responsibilities
Strategy & Business Performance 

• Develop, manage and deliver the site plan and budget, with a focus on sales and profit growth, innovation and continuous improvement.
• Identify opportunities for business growth, expansion and process or system improvement.
• Monitor industry trends and anticipate opportunities and challenges that may impact the future performance of the site.
• Analyse operational efficiency and implement strategies to optimise productivity and performance.
• Develop, execute and monitor action plans to achieve business objectives and drive continuous improvement.
• Ensure all initiatives remain commercially viable and cost-effective.

• Oversee the day-to-day operations of the entire site, including fuel handling, retail outlets, storage, stock and distribution.
• Assume overall responsibility for the efficient and effective running of the site.
• Coordinate with suppliers to ensure timely delivery of products and services while maintaining optimal inventory levels.
• Oversee fuel and stock control and manage internal and external stakeholder relationships.
• Monitor cash, stock, equipment, HR and other operational resources.
• Ensure daily, weekly and monthly capturing and reconciliations are completed accurately.
• Conduct regular stock controls and stock takes and address variances.
• Establish and maintain strong relationships with suppliers and franchisors.
• Liaise with franchisors regarding requirements, campaigns and operational initiatives.
• Monitor performance against site balanced scorecard targets and implement corrective actions where required.
• Implement and enforce company, franchisor and regulatory policies and procedures.
• Ensure all safety protocols are implemented and regularly monitored.
• Manage non-conformances and ensure appropriate corrective action plans are implemented.
• Collaborate with relevant regulatory authorities to ensure legal and safety requirements are met.
• Ensure compliance with Health, Safety, Environment and Quality requirements.
• Oversee and manage insurance claims in accordance with relevant policies, legislation and licences.
• Ensure site margins and profitability targets are achieved.
• Implement appropriate fraud prevention and control measures.
• Maintain a strong customer-centric culture and ensure complaints are resolved promptly.
• Implement customer feedback mechanisms to improve service quality and customer satisfaction.
• Oversee the development and implementation of marketing initiatives to attract and retain customers.
• Monitor market trends and competitor activity and adapt strategies accordingly.
• Execute franchisor and internal promotional campaigns.
• Oversee site maintenance, cleanliness and functionality of equipment and facilities.
• Ensure repairs and maintenance are addressed timeously.
• Manage site assets, facilities and equipment effectively.
• Oversee building projects, alterations, upgrades and revamps where required.

• Manage and monitor site budgets to control expenditure and maximise revenue.
• Analyse daily, weekly and monthly financial reports to assess performance and identify cost-saving and revenue-growth opportunities.
• Ensure accurate and timely financial capturing and reporting in accordance with required processes and procedures.
• Manage financial deliverables and authorise payments within delegated authority.
• Monitor daily, weekly and monthly financial transactions.
• Manage banking activities, including payment authorisations, debit order instructions and monitoring of bank movements.
• Oversee cash-ups after each shift and monitor fuel and other stock orders.
• Ensure daily reconciliation of banking transactions relating to fuel purchases, payments, unpaid items, reversals, SpeedPoint and POS transactions.
• Monitor energy consumption and costs while maintaining appropriate margins.
• Ensure appropriate financial controls and procedures are consistently maintained.

• Oversee the submission of required statutory and operational reports.
• Review and analyse financial performance, including budgets, revenue, expenses, profitability, cost trends and forecasts.
• Work with senior management to identify opportunities for cost optimisation and improved profitability.
• Monitor operational KPIs, including fuel inventory levels, fuel sales volumes, retail performance, customer footfall, transaction values and staff productivity.
• Review fuel supply chain performance, inventory turnover and stock levels.
• Report on safety incidents, accidents, compliance and corrective actions.
• Monitor customer feedback and satisfaction trends and identify opportunities to improve customer loyalty.
• Review market trends, competitor activity and industry insights to support informed business decisions.
• Ensure accurate and timely reporting to relevant stakeholders.

• Manage all aspects of employee performance, motivation, discipline, development and engagement.
• Ensure adherence to applicable HR policies and procedures.
• Manage employee shift rosters and ensure appropriate staffing levels.
• Manage disciplinary processes and participate in CCMA proceedings where required.
• Oversee payroll administration, incentives, union contributions and statutory deductions in conjunction with the Bookkeeper.
• Monitor employee leave and address critical staffing requirements.
• Enforce service, quality, health and hygiene standards.
• Identify training requirements and oversee the development of a competent and high-performing team.
• Set performance objectives and conduct regular performance evaluations.
• Support succession planning and employee progression.
• Lead teams through periods of change and transformation.
• Lead by example and provide mentorship, coaching and guidance.
• Foster a collaborative, transparent, values-driven and results-oriented culture.
• Participate in recruitment and approve appointments where required.
• Identify problems, obtain appropriate input and implement practical solutions.
• Motivate employees and maintain high levels of engagement and accountability.

POSITION INFO:

Role Requirements

• Degree at NQF Level 7 – Essential.
• Degree in Business Management or a related field at NQF Level 8 – Ideal.

• Minimum 8 years' extensive and in-depth managerial experience within fuel, retail operations, safety regulations and compliance environments.
• 7–10 years' related retail managerial experience within a similar environment would be ideal.
• Strong experience across a holistic retail environment.
• Proven experience in financial management, budgeting, cost control and profitability.
• Experience in operations, business development, business relationships, project management, risk and compliance and people management.
• Experience managing diverse teams and driving operational excellence.

Key Competencies

• Exceptional problem-solving and decision-making ability.
• Strong strategic and creative thinking.
• Financial and commercial acumen.
• Operational excellence.
• Business development and relationship management.
• Strong regulatory and compliance awareness.
• Advanced people management and leadership.
• Strong analytical and reporting skills.
• Planning and organising.
• Project management.
• Budgeting and cost control.
• Customer service orientation.
• Strong communication and presentation skills.
• Advanced Microsoft Office proficiency.
• Ability to use internal systems and software for site management, reporting and communication.

Personal Attributes

• Entrepreneurial and ownership mindset.
• Strong leadership and people skills.
• Emotional intelligence.
• Leads by example.
• Strong influencing and negotiation skills.
• Collaborative and team-oriented.
• Motivational and consistent.
• Resilient and adaptable.
• Proactive and takes initiative.
• Goal-driven and results-oriented.
• Decisive and commercially minded.
• Strategic thinker.
• High level of integrity and honesty.
• Ability to work effectively under pressure in a fast-paced environment.
• High attention to detail.
• Flexible and adaptable to changing business requirements.

Working Conditions

• Hands-on operational working environment.
• Ability to work under pressure and manage competing priorities.
• Extended working hours may be required.
• Travel may be required.
• The role requires a high level of accountability and involvement in the day-to-day operation of the site.