Front on House (Retail)

SUMMARY:
A high-volume hospitality, beauty and retail operation is seeking a mature, driven FRONT OF HOUSE to take full ownership of their guest-facing environment

POSITION INFO:
This is a demanding, hands-on leadership role requiring a dependable and seasoned professional who thrives under pressure, commands the respect of a team and leads service standards by example. Extended retail hours (including weekends and public holidays) apply.

Core Criteria:

• Proven managerial and leadership experience within hotel, hospitality, or premium retail environments
• At least 10 years experience in a Front of house or similar position
• Strong hotel, hospitality and retail sales background with a track record of driving performance
• Familiarity with Health & Safety regulations and hygiene standards
• Sound understanding of business acumen, service trends and retail operations
• Mature, professional, and personable; able to engage confidently with guests and staff alike
• Exceptional attention to detail, time management, and organisational ability
• High computer literacy, including Microsoft Word, Excel, and PowerPoint
• Fluent in written and spoken English
• Ability to lead multiple teams, manage walk-in services, and balance competing priorities simultaneously
• Neat, punctual, and consistently professional presentation
• Willingness and ability to work extended hours (08:00-21:00), including weekends and public holidays

• Oversee daily operations across service, retail and equipment functionality
• Maintain exceptional standards of cleanliness, quality and professionalism at all times
• Manage multiple teams and projects while ensuring efficient use of resources
• Enforce company policies, procedures, and core values consistently
• Recruit, train, mentor and evaluate staff performance
• Chair staff meetings, minute proceedings, and drive service and retail targets
• Handle disciplinary processes and personnel matters in line with company protocol
• Foster a productive, accountable, and positive working culture
• Resolve guest concerns promptly and professionally
• Drive a service culture aligned with the SAESTA philosophy (Smile, Acknowledge, Educate, Sell, Talk, Appreciate)
• Monitor sales performance, stock management and guest feedback
• Maintain accurate POS systems and operational reporting
• Accurately capture, verify and cross-check large volumes of data
• Maintain organised spreadsheets and generate operational reports
• Identify opportunities to innovate and sustain market leadership
• Represent the operation professionally at all times

• Salary is R14,000 per month
• This is a live-out position