Front of House Manager

SUMMARY:

POSITION INFO:
REQUIREMENT:

• RSA ID and legal residence essential
• Minimum 5 years' experience in a Front of House, Guest Relations, or hospitality management role
• Fluent in both Afrikaans and English (essential)
• Previous experience in a luxury lodge, tented safari camp, or hospitality environment essential
• Strong leadership and people management skills
• Excellent guest relations and communication abilities
• Professional, well-presented, and service-driven approach
• Hands-on management style with the ability to take ownership of operations
• Strong organisational, administrative, and problem-solving skills
• Computer literacy and reservations experience advantageous

• Welcome and host guests from arrival through to departure
• Ensure exceptional guest service and satisfaction at all times
• Manage reservations, guest check-ins, and check-outs
• Lead, train, mentor, and supervise the Front of House team
• Handle guest requests, complaints, and service recovery professionally
• Coordinate with Housekeeping, Kitchen, and other departments to ensure seamless operations
• Maintain exceptional presentation and service standards throughout the camp
• Assist with daily administration, reporting, and operational planning
• Uphold the camp's luxury hospitality standards and continuously enhance the guest experience

• R15,000 per month
• Live-in accommodation provided
• Meals included