Front of House Manager | Malewane Lodge

SUMMARY:
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POSITION INFO:

The Front of House Manager at Malewane Lodge and Africa House is responsible for ensuring that our guests enjoy nothing but the very best dining experiences during their time with us. Our team understands that while game viewing is the main purpose of our guests' visits, this can be enhanced tenfold by ensuring that we consistently surprise them exceptional dining and social moments in and around the lodge. The Front of House Manager leads a team that is directly responsible for making sure that Malewane Lodge lives up to The Royal Portfolio’s purpose, which is “to give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Motivate and inspire FOH team members to constantly create unforgettable magical moments for our guests within the food and beverage realm.

• Ensuring FOH team are providing guests with excellent dining and service experiences across bush dinners, boma dinners, drinks stops and more.

• Effective scheduling and monitoring of the roster in line with occupancy levels.

• Training team members, constantly looking for ways to grow and develop them

• Performance management and disciplinary processes followed and adhered to when necessary.

• Maintaining and adjusting stock par levels within the outlets 

• Ensuring all equipment is maintained, serviced and in good working order.  

• Adhere to budgetary constraints with expenditures.  

• Ensuring all SOP’s are in place for effective running of the front of house. 

• Ensuring that standards are met and exceeded. 

• Managing interdepartmental communications. 

• Providing and maintaining recycling practices across the department 

• Effective fire prevention and procedures are adhered to. 

• Ensuring that sustainable products are used wherever possible. 

• Host site inspections when required

• Manage all guest feedback, positive and negative

• Assist with room checks, or guest check ins when needed.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS:

• Formal Tertiary institution qualification in either Hospitality or Hotel Management is preferable

• 3 to 5 years in a mid to senior managerial role in a luxury 5* safari lodge or general management in a luxury, multi outlet restaurant environment 

• Beverage knowledge across wines, cocktails and liquors

• Proven track record of leading a high performing team

• Ability to work well under pressure

• Customer centric

• Solutions driven

• Adaptable

• Excellent communication skills

• Passionate

• Dedicated

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment on the Thornybush Game Reserve, that all staff undergo a pre-employment polygraph test.