Front of House

SUMMARY:
A five-star, intimate safari lodge in the Greater Kruger area is seeking a polished FRONT OF HOUSE & HOUSEKEEPING SUPERVISOR to join their small, guest-focused team

POSITION INFO:
This is not a purely reception-based role. While front-of-house duties and guest interaction form part of the position, the primary focus is housekeeping - the ideal candidate will be confident leading, training and supporting a small housekeeping team to the standard expected of a luxury lodge.

Core Criteria:

• Previous experience in a luxury lodge, boutique hotel, or similarly high-end hospitality setting strongly preferred
• Solid, hands-on housekeeping knowledge, including room inspection standards and laundry procedures
• Demonstrated ability to train, guide and supervise a housekeeping team
• Experience with stock control and stock takes for linen, amenities and cleaning supplies
• Strong attention to detail and understanding of luxury presentation standards
• Confident, guest-focused, and well presented, with the polish to handle front-of-house responsibilities
• Organised, proactive, and comfortable taking ownership of an area
• Able to lead by example and work effectively within a small team

• Inspect guest rooms and public areas ahead of arrivals to ensure standards are consistently met
• Oversee laundry handling - washing, drying, ironing, folding and storage of linen and uniforms - to minimise damage and loss
• Provide hands-on training to housekeeping staff on cleaning procedures, turndown, bed presentation and bathroom standards
• Monitor adherence to cleaning schedules and checklists, addressing gaps through coaching or corrective action
• Manage regular stock takes of linen, towels, amenities and cleaning supplies, tracking usage and discrepancies
• Monitor the condition of linen, towels and equipment, reporting and managing damaged or worn items
• Keep housekeeping stores organised and properly controlled
• Allocate daily duties and prepare the housekeeping team for arrivals, departures and stayovers
• Identify and report maintenance issues found during inspections, following up before guest arrival
• Support the guest experience by ensuring rooms are prepared with consistent care and attention to detail
• Assist with front-of-house duties and guest interaction as required

• Salary: R10,000 - R12,000 per month, depending on experience
• Live-in position, with meals provided while on duty
• Most uniform items provided
• Work cycle: six weeks on, two weeks off
• Employer medical aid contribution after successful completion of a four-month probation period
• Immediate start