Front of House

SUMMARY:
An exquisite eco-friendly tented camp in the Greater Kruger National Park is looking for a 𝗙𝗥𝗢𝗡𝗧 𝗢𝗙 𝗛𝗢𝗨𝗦𝗘 to join their team.

POSITION INFO:
We are looking for a warm, professional, and guest-focused Front of House team member to join a luxury safari tented camp. This role is ideal for someone who thrives in a hospitality environment, enjoys creating memorable guest experiences, and can confidently manage daily lodge operations with care and attention to detail.

The successful candidate will be responsible for ensuring guests receive exceptional service from arrival to departure while maintaining smooth front-of-house operations and supporting the overall guest experience.

Candidate Responsibilities: 

• Welcome and host guests in a warm, professional, and engaging manner
• Manage guest check-ins and check-outs efficiently
• Handle reservations, guest enquiries, and daily lodge administration
• Coordinate guest activities, transfers, and special requests
• Maintain excellent communication between departments to ensure seamless operations
• Assist with hosting meals, guest briefings, and general guest interaction throughout the stay
• Ensure guest areas are always clean, organised, and presentation-ready
• Handle guest feedback and resolve issues professionally and calmly
• Assist with stock control, ordering, and basic reporting where required
• Support lodge management with daily operational duties
• Uphold the camp’s high standards of hospitality and guest service at all times

• Previous experience in hospitality or luxury lodge environments
• Strong communication and interpersonal skills
• Passion for guest service and creating exceptional experiences
• Experience overseeing lodge kitchens is highly advantageous
• Professional appearance and friendly personality
• Strong organisational and administrative abilities
• Ability to work well under pressure and within a team
• Computer literacy and confidence using reservation systems and Microsoft Office
• High attention to detail and problem-solving ability
• Flexible and adaptable with a hands-on approach
• Valid driver’s licence
• Ability to live and work in a remote bush environment