Front Office Lodge Anchor

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002414/Lara

Date posted:

Monday, July 13, 2026

Location:

Sabi Sands, South Africa

SUMMARY:
An intimate luxury safari lodge in the Greater Kruger area is seeking a warm and capable FRONT OFFICE LODGE ANCHOR to join their team

POSITION INFO:
This is a guest-facing, all-rounder role suited to someone who thrives on being the reassuring, ever-present hub of a busy lodge operation; welcoming guests, coordinating the guest journey, and keeping front-of-house running smoothly in a remote, high-end bush environment.

Core Criteria:

Previous experience in a front office, guest relations, or lodge host role within luxury hospitality
Strong understanding of reservations, guest administration, and check-in/check-out processes
Excellent verbal and written communication skills, with a polished, professional manner
Comfortable working in a remote lodge environment and adapting to shifting daily demands
Strong organisational skills with high attention to detail
A calm, solutions-focused approach under pressure
Ability to work well within a small, close-knit team

Core Responsibilities:

Serve as the primary point of contact for guests throughout their stay
Oversee check-ins, check-outs, and all front office administration
Coordinate guest itineraries, activities, and special requests with relevant departments
Liaise between guests and lodge management to ensure a seamless experience
Maintain accurate guest records and reservation systems
Anticipate guest needs and resolve queries promptly and professionally
Support daily operational flow across front-of-house areas
Uphold the lodge's exceptional service standards at all times

This is a live-in position.

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