Front Office Duty Manager

SUMMARY:
Do you have a natural flair for leadership, guest relations, and delivering seamless check-in to check-out experiences? We’re on the hunt for a poised, professional, and hands-on Front Office Duty Manager to oversee front desk operations at a leading luxury property.
This role requires an individual who thrives under pressure, sets the tone for guest service excellence, and can coordinate multiple departments with confidence and grace

POSITION INFO:
Key Responsibilities:

• Manage daily front office operations including reception, reservations, and guest services
• Ensure smooth arrivals, departures, room allocations, and special requests
• Supervise and support front office team members, conduct shift briefings, and maintain service standards
• Resolve guest issues and complaints diplomatically, ensuring every experience is a positive one
• Liaise between departments to ensure flawless communication and guest satisfaction

• 3–5 years’ experience in front office or guest services, with at least 1 year in a supervisory role
• Exposure to 4- or 5-star lodges or boutique hotels essential
• Proficiency in property management systems (e.g., OPERA, RoomRaccoon, Semper)
• Calm under pressure, team-oriented, highly organised
• Impeccable grooming, communication, and attention to detail