Front Line Medical Receptionist

SUMMARY:
Medical Receptionist in a Radiology environment. See job spec/ad for more reference.

POSITION INFO:

Job Title: Receptionist

Location: Linksfield Hospital

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in…

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day in a radiology environment includes:

• Working closely with the rest of the team to provide superior diagnostic and interventional services.
• Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses.
• Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us.
• Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed.
   

Minimum Requirements:

• 2 - 3 years' experience in a professional & highly pressurised environment 
• At least 2 years' experience in a medical environment, preferably experience in working in or with a Radiology department.
• Attention to detail
• High level of accuracy & attention to detail while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good professional relations with all stakeholders (Radiologists, referring doctors, matrons, ward nurses, and all internal staff)
• Some Short/On-line courses completed on self- development and soft skills
• A valid driver's license and own transport
  
  

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits & do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Booking and preparation of patients for CT & MRI scans
• Obtain Authorisation for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Processing & allocation of payments for all private patients
• Understanding of relevant WCA documents for workplace injuries/diseases
• Assist resolving telephonic enquiries
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments 
• Ensure you live the vision and values of the company:
  • Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
  • Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Assist others with resolving outstanding queries and authorisations
• Assist in keeping the reception area neat and tidy and noise levels down
• Take responsibility for your continuous growth in knowledge, work and soft skills
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
• Perform other appropriate tasks and responsibilities assigned within the realm of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department
• Always maintain strict confidentiality and discretion towards patients

Hours of Work:

• Shift rotation on a weekly basis:
  • 06h00 - 14h30, 07h00 - 16h00, 08h00 - 17h00 & 09h00 - 18h00

• Weekends Overtime: - every 4^th weekend:
  • Sat: 06h00 - 18h00 (time off given the morning and OT payment for afternoon - 6 hours)
    Sun: 06h00 - 18h00 (paid as OT)

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including s