Front Desk Client Experience Assistant - Hospitality Salon -Midrand

SUMMARY:
Front Desk Client Experience Assistant - Hospitality Salon -Midrand

POSITION INFO:

About the Client:

A premium hair salon brand based in Midrand, dedicated to redefining the standards of hair care. With a strong focus on hair health, innovation, and exceptional client experience, they are committed to delivering top-tier services in a modern, welcoming environment.

About the Role:

As the Front Desk Coordinator / Receptionist, you will be the face of our salon and the first point of contact for our clients. We’re looking for a confident, personable individual who can manage the front-of-house experience with professionalism and warmth. In this role, you’ll play a key part in supporting daily salon operations, ensuring smooth scheduling, maintaining a welcoming environment, and delivering outstanding customer service that reflects our brand values.

Key Responsibilities:

•             Front-of-house reception duties

•             Managing bookings via Headstart, WhatsApp, and email

•             Processing payments

•             Admin support (client records, stock, reports)

•             Assisting stylists and contributing to the overall client experience

Ideal Candidate Profile:

•             Warm, polished, and professional in both appearance and demeanour

•             Strong multitasker with excellent communication skills

•             Comfortable with digital systems and booking platforms

•             Fluent in both English and Afrikaans

•             Previous experience in a salon, spa, or hospitality environment is advantageous