Fraud Investigator

SUMMARY:
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POSITION INFO:

Requirements 

• A Higher Certificate, Diploma, or Degree in Fraud Risk Management, or the successful completion of relevant training courses
• A minimum of 5 years’ overall experience, including at least 2 years in Banking, Data Analysis, and/or Risk Management
• Strong knowledge of the Banking Industry, Regulations and Financial Crime
• Strong AI and Data Analytics skills

Responsibilities

• Investigate suspected fraud cases across accounts, cards, digital channels, wallets, EFT, onboarding, and other banking channels.
• Review transaction patterns, customer profiles, device intelligence, and behavioural indicators.
• Conduct detailed case analysis and document findings in line with internal policies and regulatory requirements.
• Make risk-based decisions on account restrictions, closures, or escalations.
• Manage case queues within agreed SLAs and productivity targets.
• Process payments for case refunds and facilitate the repatriation of funds to agent banks and third parties in accordance with established procedures and controls.
• Prepare formal letters for liability outcomes and respond to requests from customers and external parties in line with established procedures and communication standards.