Foreman/Working Foreman/ Workshop Foreman/Team Leader - Talent Pool (JHB/PTA)

SUMMARY:
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POSITION INFO:

OVERALL FUNCTION OF ROLE:

• Responsible for the smooth and effective functioning of the workshop, enforcing quality control, ensuring adherence to Health & Safety and ISO compliance regulations, and making sure all relevant targets and deadlines are met.  

RESPONSIBILITIES/DUTIES:

• Provide leadership, support and management to ensure that the vision, mission and culture within Mayfair Gearbox are maintained within the workshop. 

• Ensure that the company values are suitably communicated across the entire department.  

• Actively plan for succession planning for own role as well as the other strategic roles within the department. 

• Communicate KPI's and benchmarks to direct subordinates ensuring these are clearly explained. Conduct the required performance appraisals twice a year as per the prescribed schedule and process. 

• Actively strive for improved overall department efficiency through cost, process & productivity analysis annually, submitting relevant plans & implementing on approval.  

• Actively develop team to ensure they are suitably skilled and able to fulfill their functions.  

• Ensure adherence to required health and safety regulations within ISO guidelines in the department, continuously promoting health and safety 

• Ensure efficient & suitable use of all department resources. 

• Ensure that all workshop equipment is suitably available, maintained, updated and in working order. 

• Adhere to and enforce the ‘Monday Spring Clean’ schedule, ensuring workspace is neat and clean through mopping, packing, cleaning, recycling, planning & organizing every Monday. 

• Suitable allocation and prioritization of work to workshop employees, checking on progress at regular intervals daily.  

• Ensure that weekly service and repair targets are met. 

• Ensure that whiteboards are updated as required daily, ensuring information is sent electronically.  

• Effectively communicate with external repair agencies as necessary. 

• In the absence of the General Manager, cover relevant duties to ensure the workshop operates efficiently.  

• Ensure that all wear and tear that could compromise the integrity the gearbox is identified.  

• Facilitate / undertake necessary fabrication work and adaptations to equipment as necessary. 

• Ensure that personal product knowledge is maintained and improved through identifying & taking part in relevant training.  

• Assist with drawings where possible for verification of information provided by customer prior to build. 

• Sign off job cards as complete, completing all necessary quality checks before asking the General Manager to authorize invoice and release to customers.   

• Assist with walk in customers on “propshaft” jobs, liaising with Service Advisor’s as necessary, ensuring quotes are provided within specified time frames.  

• Ensure quotes are done accurately and within specified time frames, checking that all relevant information has been provided by the customer. 

• Ensure job cards are forwarded timeously to Service Advisors for processing of invoices. 

• Act as the first point of contact for returned work, testing vehicles in and out, passing necessary information on to the General Manager.  

• Ensure overall accuracy and proper maintenance of job cards in the workshop.  

• Attendance of regular production / staff meetings. 

• Ensure regular communication to the General Manager regarding all pertinent issues, including but not limited to progress updates, delays, concerns and claims. 

• Responsible for overall job delegation & prioritization in conjunction with the Service Advisors to ensure all necessary production deadlines are met. 

• Ensure that accountability for all aspects within the workshop, delegating as necessary to the General Manager during peak times. 

• Maintain customer satisfaction through promptly reviewing and investigating customer feedback, discussing relevant issues with the General Manager to find appropriate and amicable solutions where necessary. 

• Ensure that at all times customer satisfaction is at optimum levels, and actively manage, maintain & work to improve strategic customer relationships. 

• Ensure that all relevant new vehicle information is recorded manually and electronically i.e. type, ratio, fitment. 

• Ensure that all tools and parts have been provided to workshop employees to successfully complete their work. 

• Adhere to the Mayfair Gearbox operational hours and Saturday work roster per month. 

• Take active involvement in all pricing and quotations that are done, ensuring that every part that is replaced is documented appropriately & that gross profit margins are managed in such a way that relevant budgets are met or bettered. 

• Ensure the appropriate manual recons are completed on every exchange unit, buy out units, taken in or out 

• Strictly manage the recycling / cleaning of aluminium, steel and brass. 

• Test all claim vehicles, taking a proactive approach to minimize risk to the organization. 

• Attend daily production meetings, actively facilitating prioritized action.