Food and Beverage Supervisor

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003181/Tori

Date posted:

Monday, July 6, 2026

Location:

Pongola, South Africa

SUMMARY:
The Food & Beverage Supervisor supports the Food & Beverage Manager in delivering an exceptional dining experience that reflects five-star service standards. The role is responsible for the day-to-day supervision of F&B operations, ensuring service excellence, staff performance, hygiene compliance, and seamless coordination between kitchen and service teams in a luxury safari lodge environment.

POSITION INFO:
Guest Experience & Service Excellence

Deliver personalised, five-star dining experiences across all meal periods.
Engage with guests to ensure satisfaction and manage special dietary requirements.
Handle guest feedback and resolve service issues professionally and discreetly.
Maintain a visible presence during service to ensure standards are consistently met.

Operational Supervision

Supervise daily F&B service operations including: Restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
Ensure service setups, timings, and transitions are executed flawlessly.
Coordinate closely with the Kitchen, Front Office, and Safari teams.
Conduct pre-service briefings and post-service debriefs. Staff

Supervision & Training

Supervise waiters, bartenders, hosts, and service assistants on shift.
Ensure staff grooming, uniform standards, and professional conduct.
Assist with onboarding, training, and ongoing coaching of F&B staff.
Support performance management and address minor disciplinary issues in line with company policy.
Foster a positive, respectful, and service-driven team culture. Stock Control & Cost Awareness
Assist with stock control, requisitions, and stock rotation.
Monitor breakages, wastage, and portion control.
Ensure correct handling and storage of food, beverages, and equipment.
Support cash handling procedures where applicable.

Health, Safety & Hygiene

Ensure full compliance with HACCP, food safety, and hygiene standards.
Enforce cleanliness and sanitation across all F&B service areas. Ensure safe food handling practices at all times.
Report and document any health, safety, or hygiene incidents.

Administration & Reporting

Assist with daily reports, service checklists, and handovers.
Ensure accurate guest preferences and dietary notes are communicated.
Support the F&B Manager with operational reporting and audits

Key Skills & Competencies

Strong service leadership with a guest-centric mindset
Excellent communication and interpersonal skills
High attention to detail and presentation
Ability to lead by example in a fast-paced environment
Problem-solving and decision-making skills
Time management and organisational ability
Cultural awareness and emotional intelligence

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