SUMMARY:
Responsible for overseeing the daily operations of food and beverage outlets
POSITION INFO:
The 4-star Zimbali Lodge is a secluded resort just 5 minutes’ drive from the buzzing hub of Ballito. With spa facilities and ocean views, it’s the epitome of laid-back luxury and claims top choice for corporate events, honeymoons, and destination weddings. Zimbali Lodge is one of the newest additions to Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
The Food & Beverage Supervisor is responsible for overseeing the daily operations of food and beverage outlets to ensure exceptional service, smooth workflow, and a high level of guest satisfaction. This role includes supervising service staff, maintaining operational standards, coordinating front-of-house activities, and supporting the Food & Beverage Manager in driving service excellence across all food and beverage areas. The Food & Beverage Supervisor ensures that all guests receive professional, efficient, and memorable service while maintaining compliance with company policies, health and safety standards, and operational controls.
Key responsibilities:
- Oversee daily food and beverage operations to ensure smooth and efficient service delivery across all outlets.
- Supervise, guide, and motivate service staff including waitrons, hosts/hostesses, bartenders, and other F&B team members during shifts.
- Ensure all staff adhere to service standards, grooming requirements, and company policies.
- Conduct pre-shift briefings to communicate menu updates, service expectations, promotions, and special guest requirements.
- Ensure all service areas are clean, organised, and well-presented in compliance with hygiene and safety standards.
- Monitor guest satisfaction, handle queries or complaints professionally, and ensure prompt service recovery.
- Coordinate reservations, table allocations, and guest flow to optimise efficiency and enhance the guest experience.
- Assist with staff training, onboarding, and ongoing development of the F&B team.
- Ensure accurate billing, oversee POS transactions, and assist with cash-ups where required.
- Monitor stock levels of beverages, service equipment, and operating supplies, and report shortages where necessary.
- Work closely with the kitchen, bar, and other departments to ensure seamless communication and timely service delivery.
- Support the implementation of promotions, events, and upselling initiatives across F&B outlets.
- Report any operational, maintenance, or staffing issues to the Food & Beverage Manager.
- Assist in compiling shift reports, recording incidents, and providing feedback to support continuous improvement.
Theoretical Knowledge &Experience:
- Diploma or Certificate in Hospitality Management, Food & Beverage Service, or a related field (advantageous).
- 2–3 years’ experience in a food and beverage environment, with at least 1 year in a supervisory or team leader role.
- Strong knowledge of food and beverage service standards, dining etiquette, and customer service principles.
- Understanding of food safety regulations, hygiene standards, and basic health and safety compliance.
- Knowledge of POS systems, billing procedures, cash handling, and basic financial controls.
- Familiarity with reservation systems, outlet operations, and guest flow coordination.
- Strong understanding of menu items, allergens, ingredients, and beverage pairings.
- Proficiency in MS Office (Word, Excel, Outlook) and exposure to hospitality management systems (advantageous).
- Training in First Aid or Health & Safety (advantageous).
- Certificate in customer service, supervision, or leadership
