Food and Beverage Manager

SUMMARY:
Duties and Responsibilities:
Operational Management

• Oversee daily operations of all food and beverage outlets (restaurant, bar, room service, banqueting, etc.).
• Ensure high-quality guest service and satisfaction at all F&B points.
• Develop, implement, and monitor service standards, hygiene, and safety procedures.
• Manage and coordinate food and beverage inventory and supply orders.
• Conduct regular inspections of F&B areas to ensure standards are met.

• Recruit, train, supervise, and motivate the F&B team (chefs, waiters, bartenders, etc.).
• Schedule shifts and manage labor costs effectively.
• Perform staff performance reviews and enforce discipline when necessary.
• Encourage teamwork, staff morale, and professional development.

• Prepare and manage departmental budgets.
• Monitor food and beverage costs, implement cost controls, and ensure profitability.
• Manage billing, cash handling, and reconciliation processes.
• Analyze financial reports and identify areas for improvement.

• Handle guest feedback and complaints professionally and promptly.
• Develop strategies to enhance guest satisfaction and return visits.
• Coordinate with chefs and event teams to plan menus and special events.
• Ensure consistent service delivery aligned with 5-star standards.

• Ensure compliance with health, hygiene, and liquor licensing regulations.
• Implement and enforce occupational health and safety protocols.
• Maintain food safety standards in line with HACCP principles.

POSITION INFO:
Qualifications and Experience:

• Education:
• Diploma or Degree in Hospitality Management, Food & Beverage Management, or related field.
• Experience:
• Minimum 5 years’ experience in a similar role within a luxury or 5-star establishment.
• Proven track record in managing multi-outlet F&B operations.
• Skills:
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Financial acumen and experience with budgeting and cost control.
• Sound knowledge of food, wine, and beverage pairing.
• Computer literacy (MS Office, POS systems, stock management software).
• Personal Attributes:
• Highly organized, proactive, and detail-oriented.
• Able to work under pressure and handle complaints diplomatically.
• Passionate about hospitality and service excellence.