Floor Supervisor - Wine Centre

SUMMARY:
We are looking for a passionate Floor Supervisor who will support the Wine Centre Manager in the daily operations of the wine tasting facility, ensuring smooth and efficient service delivery. This role is responsible for supervising floor activities, coordinating team members, and maintaining a high standard of customer experience.

POSITION INFO:
Duties and responsibilities:

• Engage with and serve guests in a professional, efficient and courteous manner
• Supervise the team and promote a positive and friendly energy in the outlet
• Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
• Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
• Report complaints and/ or any incidents promptly, helping to find solutions where possible
• Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
• Maintain effective working relationships with colleagues in own, and other departments
• ‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer

• At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
• Confident and clear communicator
• Must love working with food and people
• Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
• Time management, literacy and numeracy skills essential
• Keen attention to detail with excellent follow-through capabilities
• Able to remain calm and maintain professional outlook, even when under pressure
• Committed team member, with good leadership potential.
• Flexible and willing to ‘go the extra mile’; able to work shifts