Floor Manager - Luxury Restaurant, Stellenbosch

SUMMARY:
Day to day opersations ensuring ultimate guest satisfaction.

POSITION INFO:

Floor Manager – Luxury Restaurant on a Wine Estate

A prestigious wine farm restaurant in Stellenbosch is looking for a highly skilled Floor Manager to oversee operations, ensure seamless service, and uphold the establishment’s commitment to sustainability and luxury hospitality. This is a unique opportunity to lead a dynamic team in an environment that values innovation, guest experience, and environmental responsibility.

Why Join Us?

• Work in a thriving, eco-conscious environment, where sustainability is a core focus.
• Be part of a prestigious hospitality destination, offering exceptional service and guest experiences.
• Enjoy competitive financial rewards, recognizing your expertise and dedication.
• Lead a team in one of the best places to work, known for its high-achieving, supportive culture.

Key Responsibilities:

• Oversee floor operations, ensuring flawless service and guest satisfaction.
• Lead and motivate front-of-house staff to maintain excellence in hospitality.
• Ensure seamless communication between kitchen and service teams.
• Handle guest relations, proactively resolving concerns and enhancing the dining experience.
• Maintain a high-end atmosphere, ensuring attention to detail in presentation and service.
• Monitor table flow, reservations, and overall service efficiency.
• Uphold sustainability initiatives, promoting eco-conscious practices in restaurant operations.

Key Performance Indicators (KPIs):

• Guest Satisfaction – Maintain high guest feedback scores through proactive service.
• Service Efficiency – Ensure smooth floor operations with optimized workflow and minimal delays.
• Team Leadership – Train and mentor staff, fostering a culture of growth and excellence.
• Sustainability Compliance – Implement and oversee environmentally responsible practices.
• Quality Control – Ensure adherence to luxury hospitality service standards.
• Financial Performance – Support profitability while maintaining exceptional service.
• Innovation – Identify and implement improvements for guest experiences and efficiency.
• Health & Safety Compliance – Ensure all health, safety, and hygiene regulations are followed.

What We’re Looking For:

• Minimum of two years of experience in a similar role within luxury hospitality.
• Strong leadership, communication, and problem-solving skills.
• Passion for exceptional guest service, team development, and sustainability.
• Ability to thrive in a fast-paced, high-performance environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and leadership development.
• A supportive and forward-thinking work environment.
• Work in one of the most respected, luxury sustainability-driven hospitality destinations on a wine farm.
• Apply today and take the next step in leading sustainable luxury hospitality excellence!